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Big Bison Resort case study

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Big Bison Resort case study
BIG BISON RESORT: FINDING
THE KEY TO WHAT EMPLOYEE
VALUE
MD FARISHZAN BIN ISMAIL
NORMAN SHAH BIN MAT RADZI
WAN NUR SAIDAH BINTI WAN MOHD ZAINUDIN
MAHIRAH ATIQAH BINTI MOHD LOT

OVERVIEW OF BIG BISON RESORTS CASE
STUDY: FINDING EMPLOYEE VALUE

Frank Schuman, vice president of human resource heard laughter from CEO Janette
Briggs room

CEO share about her great adventure in TV land which give an eye opening to her

Her doubt whether
Employee of The
Month help to improve performance or lower turnover

Issues on how to keep employee working hard as they do without leaving and burnout What are the reinforcement use in Big
Bison Resorts “Employee Of The Month” program ?

e v i t i t s n o e P em c r o f n i Re

The Big Bison Resorts applying a positive consequences that increases the likelihood that employee will repeat behavior that led on.

1. The appreciation as a top performer Employee of the
Months – A tool
/program use to lead the employee getting better with their job

2. The premium parking space 3. A frame photo posted in the lobby of resort.

Principles Of Reinforcement

By managing rewards and punishment effectively

• Manager must identify which kind behavior employee reinforce and discourage.
• Which reward deserve for the employee in achieving big bison resort goals.

How To Get Input From Employees

Survey/
Feedback

Online Idea

Mentor-Mentee
Program

Front line with customer Why
Employees
Data
Important

Employees implement the policy/process

Employees also customer Improve work satisfaction/ creativity

Employees feel they part the of company Impact
Getting Data
From
Employees

In long run, company performance and value will increase

Reduce absenteeism/ turnover

How would Big Bison’s employees perceive the equity of the “Employee Of The Month” program?
Employee Outcomes /Inputs =
Others employee Outcomes/
Input
Satisfaction

Employee Outcomes /Inputs

= Others employee
Outcomes/ Input
Dissatisfaction

The fairness when choosing
“Employee of the Month”

How to make the job more motivating for employees?
Extrinsic reward
Tangible rewards given by the managers - bonus, promotion, salary increase, special award, benefits.

Intrinsic reward
Psychological rewards
- self-motivated, satisfaction, meaningfull,, pride, proud.

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