Biscuit Questionnair
it questionnairComparative study between Britannia and Parle biscuit
Name:-____________________________________________________________
__________ Age: - ________
Gender: - Male Female
Occupation: - ____________________________________________________________
_____
Income level: - Up to 150000 150000-300000 300000-500000 above 500000
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Q1) do you eat biscuits
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Q2) If given an option which cars you will prefer? Maruti Suzuki Hyundai Others specify_____________________________
Q3) What makes you to buy Maruti / Hyundai car? Brand name Price After sales service Performance
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Q4) a) What is the company’s warranty policy for your vehicle?
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b) Had they have kept their warranty obligation? Yes No
Q5) In how many months do you service your vehicle? 1 Month 3 Month 6 Month 9 Month
Q6) Did you receive any intimation through call or letters for the “service due” date to get vehicle service? Yes No
Q7) The ease of contacting service department to make an appointment is:- Excellent Good Fair Poor
Q8) a) In how much time do you get appointment or servicing your vehicle? On the spot On the day of contacting With in 1 to 2 days After 3 days b) Are you satisfied with this? Yes No
Q9) Was the service mechanic available for you when you were in problem while your journey? Yes No
Q10) a) Is any service is provided by your service provider to pick up your vehicle for servicing? Yes No b) If yes then Driver had come on time to pick up your vehicle? Yes No
Q11) when you entered at service center what was the total time taken by the staff to attend you?
Excellent < 2 min
Name:-____________________________________________________________
__________ Age: - ________
Gender: - Male Female
Occupation: - ____________________________________________________________
_____
Income level: - Up to 150000 150000-300000 300000-500000 above 500000
-------------------------------------------------
Q1) do you eat biscuits
-------------------------------------------------
Q2) If given an option which cars you will prefer? Maruti Suzuki Hyundai Others specify_____________________________
Q3) What makes you to buy Maruti / Hyundai car? Brand name Price After sales service Performance
-------------------------------------------------
Q4) a) What is the company’s warranty policy for your vehicle?
-------------------------------------------------
b) Had they have kept their warranty obligation? Yes No
Q5) In how many months do you service your vehicle? 1 Month 3 Month 6 Month 9 Month
Q6) Did you receive any intimation through call or letters for the “service due” date to get vehicle service? Yes No
Q7) The ease of contacting service department to make an appointment is:- Excellent Good Fair Poor
Q8) a) In how much time do you get appointment or servicing your vehicle? On the spot On the day of contacting With in 1 to 2 days After 3 days b) Are you satisfied with this? Yes No
Q9) Was the service mechanic available for you when you were in problem while your journey? Yes No
Q10) a) Is any service is provided by your service provider to pick up your vehicle for servicing? Yes No b) If yes then Driver had come on time to pick up your vehicle? Yes No
Q11) when you entered at service center what was the total time taken by the staff to attend you?
Excellent < 2 min