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Blueprint Examples

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Blueprint Examples
13

Student Service Blueprint Examples

Dairy Queen Special Order Cake
Showplace Cinema
FirstMerit Bank ATM
Madhatter Music
Sam B’s
Forest Creason
Panera Bread
Alberini’s Restaurant

Cleveland Indians
Vicente Salon
Virtual PCs
Insurance
Flooring
BGSU Theater Box Office
Applebee’s
Merry Maids

 2004 - Dwayne D. Gremler

Insurance Service
-Parking Lot *
-Office Building

Physical Evidence
-Money
-Telephone

-Meeting Room

-Receipt

-Insurance
Policy

-Paperwork
-Photos

-Claim Check

Customer

Visit Office

Line of Interaction

Phone Calls to Office

Face to Face *
Meetings

Payment for *
Documents

Contact Person

Line of Visibility

Employees
Answer
Questions

Agent & Policy
Writers

Retrieval of
Documents

File Claim

Receive Claim

(Onstage)

Employee
Takes
Payment

Discusses
Options

(Backstage)

Line of Internal Interaction

Information
Preparation

Contact
Insurance
Co.

Copy of
Policy Filed

Mail
Claim

Calls to make sure everything is fine

Support Process

Secretary sets up appointment to meet with agent

Prepare
Billing

Prepare
Policy

Mail Policy

Contacts
Co. to assure fast payment Photos Taken of Property

1

Flooring Installation
Physical
Evidence

Work truck
Estimate on paper
Price list catalogs
Customer’s residence
Calculator

Consumer

Customer calls to get an estimate Work schedule

Customer decides that estimate is with in budget

Tells company when they would like it started/finished Estimates the job

Contact Person
(Offstage)

Estimates cost of materials Support
Process

Ceramic tile
Sponge
Grout
Chalk line
Tape measure
Particle board

Saw
Pencil
Screws
Water
Customer’s
Residence

Customer decides to have company do the job Customer has a new floor installed Delivers start/finish date to customer

Delivers final estimate to
customer
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