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Bmw Case Study

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Bmw Case Study
|Overview | | |“Everyone follows the same processes and works from the same set of data, which ensures this level of|
|Country or Region: Belgium | | |customer support is consistent across all dealerships.” |
|Industry: Automotive | | |Didier Passchier, Dealer IT Manager, BMW Group Belux |
| | | | |
|Customer Profile | | | |
|BMW Belux’s IT-strategy department, Dealer | | | |
|Systems, is responsible for managing the IT | | | |
|systems installed in all 74 BMW dealers | | | |
|across Belgium and Luxembourg. | | | |
| | | | |
|Business Situation | | | |
|Several disparate systems in use across the | | | |
|dealerships meant that accurate data from | | |
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