Bob Baker
Bob Baker: MBA student and Internal Consultant Introduction The case, a conversation between the MBA professor and Bob, is very fluidic in nature and hence interest-‐sustaining. It brings into light some ‘not so complex’, yet important issues that Steelco is facing. The semantic gap in communication at Steelco, as described by Bob is a major concern in many organizations. The issues, the role of organization staff and Bob are thought provoking and definitely informative.
Bob’s Approach The balanced approach that Bob assumed is an example of the ‘The Process Consultant” style1 of consulting. Given that Bob was an MBA student on a summer job for a period of few weeks, the company’s issues facilitated in providing Bob with a platform to test his knowledge and practice his consulting skills; hence the P-‐C style was an appropriate choice. The choice is also strengthened by the following reasons: • The Pneumonic Drive, factory and all other divisions/ departments knew that things weren’t right but no one really knew the origins of the problem and the flaws in the system. • The staff wanted to solve the problems. • All
Bob’s Approach The balanced approach that Bob assumed is an example of the ‘The Process Consultant” style1 of consulting. Given that Bob was an MBA student on a summer job for a period of few weeks, the company’s issues facilitated in providing Bob with a platform to test his knowledge and practice his consulting skills; hence the P-‐C style was an appropriate choice. The choice is also strengthened by the following reasons: • The Pneumonic Drive, factory and all other divisions/ departments knew that things weren’t right but no one really knew the origins of the problem and the flaws in the system. • The staff wanted to solve the problems. • All