Bom Paper
STUDENT IDENTIFICATION NO
MULTIMEDIA UNIVERSITY
SECOND TRIMESTER FINAL EXAMINATION, 2009/2010 SESSION
BOM 2O64 – QUALITY AND OPERATIONS MANAGEMENT
(All Sections / Groups)
DECEMBER 2009 a.m. – a.m. (2 Hours)
INSTRUCTIONS TO STUDENT 1. This Question paper consists of 9 pages with TWO SECTIONS. 2. Attempt ALL questions in Section A and B. The marks for each question are given. 3. Answer Section A in the OMR Form provided, and answer Section B in the Answer Booklet provided.
BOM 2064
QUALITY AND OPERATIONS MANAGEMENT
DECEMBER 2009
SECTION A Answer ALL questions in this section. (40 Marks) 1. Manufacturing work sent to other countries is called: __________________. A) downsized B) outsourced C) internationalization D) vertical integration E) entrepreneurial ship 2. Production systems with customized outputs typically have relatively: ____________. A) high volumes of output B) low unit costs C) high amount of specialized equipment D) fast work movement E) skilled workers 3. Which of the following is not emphasized in a lean production system? A) falling prices B) high quality C) worker involvement D) continual improvement E) customer satisfaction 4. Which of the following is not a benefit of using models in decision making? A) They provide a standardized format for analyzing a problem. B) They serve as a consistent tool for evaluation. C) They are easy to use and less expensive than dealing with the actual situation. D) All of the above are benefits. E) None of the above is a benefit. 5. Which of the following is not an ongoing trend in manufacturing competition? A) globalization B) quality improvement C) flexibility and agility D) mass production for economies of scale E) technological advances
6. Product design and choice of location are examples of ______________ decisions. A) strategic B) tactical C) operational D) customer focused E) design Continued…
TPK page 1 of 9
BOM 2064
QUALITY AND OPERATIONS MANAGEMENT
DECEMBER 2009
MULTIMEDIA UNIVERSITY
SECOND TRIMESTER FINAL EXAMINATION, 2009/2010 SESSION
BOM 2O64 – QUALITY AND OPERATIONS MANAGEMENT
(All Sections / Groups)
DECEMBER 2009 a.m. – a.m. (2 Hours)
INSTRUCTIONS TO STUDENT 1. This Question paper consists of 9 pages with TWO SECTIONS. 2. Attempt ALL questions in Section A and B. The marks for each question are given. 3. Answer Section A in the OMR Form provided, and answer Section B in the Answer Booklet provided.
BOM 2064
QUALITY AND OPERATIONS MANAGEMENT
DECEMBER 2009
SECTION A Answer ALL questions in this section. (40 Marks) 1. Manufacturing work sent to other countries is called: __________________. A) downsized B) outsourced C) internationalization D) vertical integration E) entrepreneurial ship 2. Production systems with customized outputs typically have relatively: ____________. A) high volumes of output B) low unit costs C) high amount of specialized equipment D) fast work movement E) skilled workers 3. Which of the following is not emphasized in a lean production system? A) falling prices B) high quality C) worker involvement D) continual improvement E) customer satisfaction 4. Which of the following is not a benefit of using models in decision making? A) They provide a standardized format for analyzing a problem. B) They serve as a consistent tool for evaluation. C) They are easy to use and less expensive than dealing with the actual situation. D) All of the above are benefits. E) None of the above is a benefit. 5. Which of the following is not an ongoing trend in manufacturing competition? A) globalization B) quality improvement C) flexibility and agility D) mass production for economies of scale E) technological advances
6. Product design and choice of location are examples of ______________ decisions. A) strategic B) tactical C) operational D) customer focused E) design Continued…
TPK page 1 of 9
BOM 2064
QUALITY AND OPERATIONS MANAGEMENT
DECEMBER 2009