Executive Summary
This report aims to examine the business process of Cullen Creative Pty Ltd and provide Cullen, the owner of the company, with some solutions relating to the business process management system. The purpose is to help Cullen’s company get out from the current situation and recover its competitive force in the market. Information from the textbook, e-books and articles has been drawn upon. When investigating the process of Cullen’s company, it is showed that there are various problems needing to be solved. However, the most urgent problem is the paper based processes in this company. The paper based method will result in delays in processing orders and cause time and expense consuming. In addition, another problem is a lack of integrate system controlling the processes from different departments, which may lead to an inefficiency and inconvenient working environment. To solve these problems, some effective solutions are proposed, such as using computer technology instead of paper based method which is more efficient and applying the Enterprise Resources Planning system to deal with the day to day management. Finally, some recommendations will be presented.
Table of contents
Executive Summary II Table of contents III List of diagrams IV BPM and Strategy 1 Problem Analysis 3 Proposed Solution 7 Solution Considerations 10 Recommendations 11 References list 12
List of diagrams
Diagram 1: As Is diagram 5 Diagram 2: Project scoping diagram 6 Diagram 3: To be process diagram 9
BPM and Strategy
Businesses are facing the fierce competition by the fast-changing business environment and more demanding customers. So managers need to ensure the long-term business success for their companies. To be successful in business, companies need to find the right business model, excellent strategy and operations which consist of three main elements: people, process and technology. The process is the
References: list * Grant, G 2003, ”ERP&DATA Warehousing in Organizations: Issues and Challenges”, IRM press, USA * Harmon, P 2007, “Business Process Change, A Guide For Business Managers and BPM and Six Sigma Professionals”, 2nd Edition, Morgan Kaufmann Publishers, MA, USA. * Jeston, J & Neils, J2008, “Business Process Management: practical Guidelines to Successful Implementations”, 2nd Edition, Elsevier Ltd, UK. * UNIVERSITY OF SAN FRANCISCO, n.d, “Benefits of Business Process Management”, retrieved 30 April 2013, <http://www.usanfranonline.com/benefits-of-business-process-management/>