Bsbwor501 Final Exam
Chapter 1
2) E-business is limited to electronic activity conducted over the Internet. – False
3) One of the significant changes in IT governance is the shift to a centralized IS executive decision making process. – True
6) Outsourcing IT services is always a long-term commitment. – False
7) Intellectual capital is a synonym for knowledge. – True
9) Data management has changed over the years to include graphics, animation, and video. – True
11) Knowledge-based activities are designed to handle large volumes of transactions. – False
20) The most exciting developments in telecommunications technology is fiber optics. – False
21. Which of the following is not a major trend in the management of information technology? …show more content…
A) outsourcing
B) IT governance
C) shift toward application delivery
D) All of the above
24) A web of relationships surrounding one or two companies is known as a(n):
A) e-enablement network.
B) ecosystem.
C) e-commerce transaction.
D) None of the above
27) Knowledge that people have but cannot be easily explained to others is referred to as:
A) tacit knowledge.
B) explicit knowledge.
C) illicit knowledge.
D) artificial knowledge.
29) Trends in computer hardware are headed toward:
A) increasing distribution.
B) increasing centralization.
C) increasing IT control.
D) None of the above
30) Trends in computer software are headed towards:
A) increasing use of purchased software.
B) increasing network-centricity.
C) increased end-user computing.
D) All of the above
31) Trends in data are headed towards:
A) emphasis on application data files.
B) emphasis on knowledge management.
C) emphasis on data reduction.
D) All of the above
36) The most exciting developments in telecommunications technology is:
A) wireless.
B) structured code.
C) Ethernet.
D) fiber optics.
E) Both A and C
38) IT evolution can be described using the four traditional areas of:
A) hardware, applications, operating systems and communication.
B) software, hardware, communication and telecommunications.
C) software, telecommunications, internet and hardware.
D) hardware, software, data, and communication.
Chapter 2 The Top IS Job
3) A recent shift in IS organizations has been towards developing IT computer operations centers. - False
4) Architecture management is one of the biggest issues facing IS organizations in the future. - True
8) Today’s CIO has an increased emphasis on IT governance than past eras. - True
16) The leadership of CIOSs is no longer limited to IS functions. - True
17) The management of IT in organizations has not changed drastically over the past 50 years. - False
18) Outsourcing has spread widely because companies see value in turning IS functions over to specialist companies. - True
19) It is not reasonable to expect an outsourcing service provider to understand and satisfy all the needs of the organization without active management. - True
24) The traditional set of IS responsibilities includes all of the following except:
A) managing corporate data.
B) planning systems.
C) identifying opportunities for network expansion.
D) performing system analysis and design.
25) Which of the following has been reduced by the growing capabilities of users?
A) network operations
B) systems architecture
C) system maintenance
D) business requirements identification
26) The IS Lite model suggests that today’s IS department should concentrate on:
A) driving innovation.
B) managing supplier and user relationships.
C) developing website content.
D) Both A and B
29) The role of the IS executive in the ________ was that of being an operational manager of IS.
A) mainframe era
B) distributed era
C) Web era
D) None of the above
30) The role of the IS executive in the ________ was to align IT with the business.
A) mainframe era
B) distributed era
C) Web era
D) None of the above
33) Which of the following is a method that a CIO could use to learn more about the business?
A) sponsor weekly briefings
B) read industry publications
C) partner with a line executive
D) All of the above
34) The assignment of decision rights and the accountability framework to encourage desirable behavior in the use of IT is referred to as:
A) knowledge management.
B) IT governance.
C) strategic alignment.
D) None of the above
35) Which type of risk should be addressed by project managers within their project proposals?
A) risk that the project will fail
B) risk of not doing the project
C) risk that it is the wrong project for what is trying to be achieved
D) All of the above
37) Governance differs from management in that:
A) governance is about why decisions are made, whereas management is about deciding who makes decisions.
B) governance is about when decisions are made, whereas management is about deciding why decisions are made.
C) governance is about making decisions once decision rights have been assigned, whereas management is about deciding who makes decisions.
D) governance is about deciding who makes decisions, whereas management is about making decisions once decision rights have been assigned.
38) The type of governance arrangement where rights are shared by C-level executives and one other tier of the business hierarchy, such as business-unit presidents is called:
A) Anarchy.
B) Duopoly.
C) Federal.
D) Business Monarchy.
39) The type of governance arrangement where one IT group and one business group share a right is called:
A) Anarchy.
B) Duopoly.
C) Federal.
D) Business Monarchy.
Chapter 3 Strategic Uses of Information Technology
4) According to Porter, the only way to sustain advantage through the Internet is to create a distinct value chain that offers unique value. - True - 102
5) An intranet is a closed system that utilizes Internet technologies to service employees and customers of an organization. - False - 107 – Employees only
8) Electronic tenders are an extension of the computational capabilities of a computer. -False - 116 – Allow Access to Products
9) An electronic tender is an electronic communication capability in a product or service that allows that product or service to be paid for by another computer. - False - 119 – Tended to, not paid.
10) The Internet has allowed increased focus on CRM. - True - 117
12) Close integration is when one party provides another party with ad hoc access to its internal information. - False - 122
13) In tight integration, two parties share at least one business process. - True - 122
14) A demand-pull business model is a customer-centric model that initiates activities after a customer’s order has been placed. - True - 125
16) End-user computing is an example of strategic information systems use that works inward. –
?
17) Since the 1990’s, strategic use of information systems has emphasized linking companies to suppliers, customers, and other parties in one’s value chain. - False - 100 – 2000′s
20) In tight business-to-business e-business integration, two parties exchange information in a formal manner. - False - Close Integration
21) Which strategic use of the Internet is no longer in use?
A) business-to-employee
B) business-to-consumer
C) business-to-business
D) All of the above are still in use.
22) According to Michael Porter, the way to sustain advantage through the Internet is to:
A) create a distinct value chain.
B) create a distinct demand chain.
C) create a distinct knowledge chain.
D) None of the above
25) A(n) ________ is an electronic communication capability in a product or service that allows that product or service to be tended.
A) electronic transmission
B) EDI
C) electronic tender
D) None of the above
34) Strategic Uses of Information Systems include: – Page 99
A) Working Outward, Working Inward, and Working Across.
B) Working Outward, Working Inward, and Working Between.
C) Working Outward, Working Inward, and Working Around.
D) Working Between, Working Across and Working Around.
35) In ________ business-to-business e-business integration, two parties share at least one business process as partners. – Page 122
A) loose
B) merged
C) close
D) tight
2) E-business is limited to electronic activity conducted over the Internet. – False
3) One of the significant changes in IT governance is the shift to a centralized IS executive decision making process. – True
6) Outsourcing IT services is always a long-term commitment. – False
7) Intellectual capital is a synonym for knowledge. – True
9) Data management has changed over the years to include graphics, animation, and video. – True
11) Knowledge-based activities are designed to handle large volumes of transactions. – False
20) The most exciting developments in telecommunications technology is fiber optics. – False
21. Which of the following is not a major trend in the management of information technology? …show more content…
A) outsourcing
B) IT governance
C) shift toward application delivery
D) All of the above
24) A web of relationships surrounding one or two companies is known as a(n):
A) e-enablement network.
B) ecosystem.
C) e-commerce transaction.
D) None of the above
27) Knowledge that people have but cannot be easily explained to others is referred to as:
A) tacit knowledge.
B) explicit knowledge.
C) illicit knowledge.
D) artificial knowledge.
29) Trends in computer hardware are headed toward:
A) increasing distribution.
B) increasing centralization.
C) increasing IT control.
D) None of the above
30) Trends in computer software are headed towards:
A) increasing use of purchased software.
B) increasing network-centricity.
C) increased end-user computing.
D) All of the above
31) Trends in data are headed towards:
A) emphasis on application data files.
B) emphasis on knowledge management.
C) emphasis on data reduction.
D) All of the above
36) The most exciting developments in telecommunications technology is:
A) wireless.
B) structured code.
C) Ethernet.
D) fiber optics.
E) Both A and C
38) IT evolution can be described using the four traditional areas of:
A) hardware, applications, operating systems and communication.
B) software, hardware, communication and telecommunications.
C) software, telecommunications, internet and hardware.
D) hardware, software, data, and communication.
Chapter 2 The Top IS Job
3) A recent shift in IS organizations has been towards developing IT computer operations centers. - False
4) Architecture management is one of the biggest issues facing IS organizations in the future. - True
8) Today’s CIO has an increased emphasis on IT governance than past eras. - True
16) The leadership of CIOSs is no longer limited to IS functions. - True
17) The management of IT in organizations has not changed drastically over the past 50 years. - False
18) Outsourcing has spread widely because companies see value in turning IS functions over to specialist companies. - True
19) It is not reasonable to expect an outsourcing service provider to understand and satisfy all the needs of the organization without active management. - True
24) The traditional set of IS responsibilities includes all of the following except:
A) managing corporate data.
B) planning systems.
C) identifying opportunities for network expansion.
D) performing system analysis and design.
25) Which of the following has been reduced by the growing capabilities of users?
A) network operations
B) systems architecture
C) system maintenance
D) business requirements identification
26) The IS Lite model suggests that today’s IS department should concentrate on:
A) driving innovation.
B) managing supplier and user relationships.
C) developing website content.
D) Both A and B
29) The role of the IS executive in the ________ was that of being an operational manager of IS.
A) mainframe era
B) distributed era
C) Web era
D) None of the above
30) The role of the IS executive in the ________ was to align IT with the business.
A) mainframe era
B) distributed era
C) Web era
D) None of the above
33) Which of the following is a method that a CIO could use to learn more about the business?
A) sponsor weekly briefings
B) read industry publications
C) partner with a line executive
D) All of the above
34) The assignment of decision rights and the accountability framework to encourage desirable behavior in the use of IT is referred to as:
A) knowledge management.
B) IT governance.
C) strategic alignment.
D) None of the above
35) Which type of risk should be addressed by project managers within their project proposals?
A) risk that the project will fail
B) risk of not doing the project
C) risk that it is the wrong project for what is trying to be achieved
D) All of the above
37) Governance differs from management in that:
A) governance is about why decisions are made, whereas management is about deciding who makes decisions.
B) governance is about when decisions are made, whereas management is about deciding why decisions are made.
C) governance is about making decisions once decision rights have been assigned, whereas management is about deciding who makes decisions.
D) governance is about deciding who makes decisions, whereas management is about making decisions once decision rights have been assigned.
38) The type of governance arrangement where rights are shared by C-level executives and one other tier of the business hierarchy, such as business-unit presidents is called:
A) Anarchy.
B) Duopoly.
C) Federal.
D) Business Monarchy.
39) The type of governance arrangement where one IT group and one business group share a right is called:
A) Anarchy.
B) Duopoly.
C) Federal.
D) Business Monarchy.
Chapter 3 Strategic Uses of Information Technology
4) According to Porter, the only way to sustain advantage through the Internet is to create a distinct value chain that offers unique value. - True - 102
5) An intranet is a closed system that utilizes Internet technologies to service employees and customers of an organization. - False - 107 – Employees only
8) Electronic tenders are an extension of the computational capabilities of a computer. -False - 116 – Allow Access to Products
9) An electronic tender is an electronic communication capability in a product or service that allows that product or service to be paid for by another computer. - False - 119 – Tended to, not paid.
10) The Internet has allowed increased focus on CRM. - True - 117
12) Close integration is when one party provides another party with ad hoc access to its internal information. - False - 122
13) In tight integration, two parties share at least one business process. - True - 122
14) A demand-pull business model is a customer-centric model that initiates activities after a customer’s order has been placed. - True - 125
16) End-user computing is an example of strategic information systems use that works inward. –
?
17) Since the 1990’s, strategic use of information systems has emphasized linking companies to suppliers, customers, and other parties in one’s value chain. - False - 100 – 2000′s
20) In tight business-to-business e-business integration, two parties exchange information in a formal manner. - False - Close Integration
21) Which strategic use of the Internet is no longer in use?
A) business-to-employee
B) business-to-consumer
C) business-to-business
D) All of the above are still in use.
22) According to Michael Porter, the way to sustain advantage through the Internet is to:
A) create a distinct value chain.
B) create a distinct demand chain.
C) create a distinct knowledge chain.
D) None of the above
25) A(n) ________ is an electronic communication capability in a product or service that allows that product or service to be tended.
A) electronic transmission
B) EDI
C) electronic tender
D) None of the above
34) Strategic Uses of Information Systems include: – Page 99
A) Working Outward, Working Inward, and Working Across.
B) Working Outward, Working Inward, and Working Between.
C) Working Outward, Working Inward, and Working Around.
D) Working Between, Working Across and Working Around.
35) In ________ business-to-business e-business integration, two parties share at least one business process as partners. – Page 122
A) loose
B) merged
C) close
D) tight