Bsbwor501 Final Exam
MIS: Exam
Time taken 52 mins 20 secs
Marks 28/40
Grade 14 out of a maximum of 20 (70%)
Question1
Marks: 1
The goals of SCM are all of the following except:
Choose one answer. a. to reduce uncertainty and risks along the supply chain b. to decrease inventory levels c. to decrease cycle time d. to improve quality control
Incorrect
Marks for this submission: 0/1.
Question2
Marks: 1
BI search and text analytics are capabilities added to the BI infrastructure to accommodate:
Choose one answer. a. customer data b. documents c. Web data d. unstructured data
Correct
Marks for this submission: 1/1.
Question3
Marks: 1
Selling books, toys, computers, and most other products on the Internet reduce …show more content…
vendors' selling costs by 20 to 40 percent. To what extent can those selling costs be further reduced?
Choose one answer. a. Further reduction is difficult to achieve because the products must be delivered physically. b. Further reductions up to 75 percent can be achieved with the growth of wireless or mobile commerce. c. Minor reductions can be achieved with the growth of wireless or mobile commerce. d. Minor reductions can be achieved for firms with increased market share.
Correct
Marks for this submission: 1/1.
Question4
Marks: 1
Because outsourcing transfers some of the enterprise's internal processes and resources to outside vendors, outsourcing decisions involve all of the following issues except:
Choose one answer. a. complex legal contracts b. payment schedules c. differentiation d. service-level agreements
Incorrect
Marks for this submission: 0/1.
Question5
Marks: 1
E-commerce applications are supported by infrastructure and by each of the following support areas except:
Choose one answer. a. People b. Public policy c. Marketing and advertisement d. Mobile devices
Correct
Marks for this submission: 1/1.
Question6
Marks: 1
The production and operations management (POM) function in an organization is responsible for:
Choose one answer. a. Records of all accounts to be paid and those owed by customers. b. The processes that transform inputs into useful outputs. c. Transaction records of all items sent or received, including returns. d. Reports on compliance with government regulations and taxes.
Correct
Marks for this submission: 1/1.
Question7
Marks: 1
The concept of on-demand enterprise is based on the premise that manufacturing will start their operation:
Choose one answer. a. when inventory is received. b. when an order is received. c. when demand is estimated. d. when production capacity becomes available.
Correct
Marks for this submission: 1/1.
Question8
Marks: 1
Frontline decisions by employees interacting with customers and other business partners on a regular basis and that can be supported by automated systems include all of the following except:
Choose one answer. a. budgeting decisions b. decisions that maximize a sales opportunity c. decisions that minimize the cost of customer service requests d. resolving a customer complaint
Correct
Marks for this submission: 1/1.
Question9
Marks: 1
____________ are interactive computerized systems that help employees find and connect with colleagues with the expertise required for specific problems---whether they are across the country or across the room---in order to solve specific business problems in seconds.
Choose one answer. a. Bluetooth b. Expert locating systems c. Global positioning systems d. Knowledge management systems
Incorrect
Marks for this submission: 0/1.
Question10
Marks: 1
What important change did ChevronTexaco make before implementing IT monitoring and support systems that helped increase profitability?
Choose one answer. a. The company changed its business model from supply driven to demand driven. b. The company collaborated with its largest competitor. c. The company stopped making oil purchases in the higher-priced spot market. d. The company consolidated the three parts of its supply chain.
Correct
Marks for this submission: 1/1.
Question11
Marks: 1
Which of the following is not a characteristic of an interorganizational information system (IOS)?
Choose one answer. a. Its major objectives are efficient processing of transactions, such as transmitting orders, bills, and payments, and supporting collaboration and communication. b. It involves information flow among two or more organizations. c. It is global. d. It is dedicated to supporting one or more activities
Incorrect
Marks for this submission: 0/1.
Question12
Marks: 1
What most accurately describes order fulfillment?
Choose one answer. a. Providing customers with what they ordered. b. Providing customers with what they ordered and on time. c. Providing customers with what they ordered, on time, and all customer services. d. Providing customers with what they ordered, on time, all customer services, and Web support.
Correct
Marks for this submission: 1/1.
Question13
Marks: 1
How is quality-control data collected?
Choose one answer. a. using Web-based sensors b. using RFIDs c. using Six Sigma d. a and b
Incorrect
Marks for this submission: 0/1.
Question14
Marks: 1
What best describes customer relationship management (CRM)?
Choose one answer. a. CRM is an enterprisewide effort to acquire and retain all customers. b. CRM focuses on building long-term and sustainable customer relationships that add value for both the customer and the company. c. CRM is basically a simple idea: "Treat all customers the same." d. CRM means being oriented to the needs of the typical customer in the market—the average customer.
Correct
Marks for this submission: 1/1.
Question15
Marks: 1
__________ are intra-organizational Web-based networks that facilitate information access and collaboration.
Choose one answer. a. Extranets b. Intranets c. Virtual private networks d. EDI networks
Correct
Marks for this submission: 1/1.
Question16
Marks: 1
What legal question is raised by the transfer of information in and out of a nation?
Choose one answer. a. Who is responsible for delivering the products or services? b. How will corporate intellectual property and privacy be protected? c. How should Web sites be designed to serve a global audience? d. Whose laws have jurisdiction when records are in a different country for reprocessing or retransmission purposes?
Correct
Marks for this submission: 1/1.
Question17
Marks: 1
Sensitivity analysis is extremely valuable in DSSs for all of the following reasons except:
Choose one answer. a. It makes the DSS flexible and adaptable to changing conditions. b. It allows users to enter their own data, including the most pessimistic data. c. It provides a better understanding of the model and the problem. d. It eliminates uncertainty in the decision.
Correct
Marks for this submission: 1/1.
Question18
Marks: 1
Unlike barcodes, RFID tags are important to supply chain management because they:
Choose one answer. a. do not need line-of-sight contact to be read. b. are a lower cost technology to track inventory. c. are used on single items. d. are used more extensively and by more companies.
Correct
Marks for this submission: 1/1.
Question19
Marks: 1
_________________implies that no production step would be ahead or behind because the entire fulfillment cycle would be primed to respond to real-time conditions.
Choose one answer. a.
Supply-driven and demand-driven b. Produce-to-stock c. On-demand and real-time d. Real-time and quick response
Correct
Marks for this submission: 1/1.
Question20
Marks: 1
_________ are designed to store data required by an organization and are optimized to capture and handle large volumes of transactions. In contrast, _________ are database systems optimized for reporting.
Choose one answer. a. Operational systems; data warehouses b. Data silos; ETL c. Tactical systems; strategic systems d. Data stores; transaction processing systems
Incorrect
Marks for this submission: 0/1.
Question21
Marks: 1
In the large CRM software suites, the two CRM functions that have attracted the most interest are:
Choose one answer. a. inventory management and order fulfillment b. sales force automation and field service c. customer service and inventory replenishment d. advertising and forecasting
Correct
Marks for this submission: 1/1.
Question22
Marks: 1
_________ is used to discover new patterns that may not be obvious or known.
Choose one answer. a. E-commerce analytics b. Search c. Text mining d. Web mining
Correct
Marks for this submission: 1/1.
Question23
Marks: 1
The accuracy of data in a TPS is critical to an enterprise's information systems for all of the following reasons except:
Choose one answer. a. Functional ISs get much of their data from the TPS. b. BI, EC, CRM and other enterprise applications use data from the TPS. c. Data mistakes only get detected by the accounting ISs. d. Integration among functional ISs and enterprise applications means that errors in the TPS can lead to errors throughout the organization.
Correct
Marks for this submission: 1/1.
Question24
Marks: 1
The heart of BPM is the streamlining or reengineering of processes. What makes reengineering of processes important to the success of a new IT initiative such as BPM?
Choose one answer. a. The organization can reduced costs significantly by reengineering processes before automating them with expensive ERP software. b. Reengineering reduces the number of participants in supply chain processes, which reduces complexity. c. Reengineering increases total quality through continuous improvement initiatives. d. Reengineering decreases risk and increases uncertainty in business processes.
Incorrect
Marks for this submission: 0/1.
Question25
Marks: 1
____________ is a business strategy and solution that connects companies with their business partners (suppliers, customers, services) using Web technology to securely distribute and manage information.
Choose one answer. a. Partner relationship management b. Supplier relationship management c. Collaborative commerce d. Web services
Incorrect
Marks for this submission: 0/1.
Question26
Marks: 1
Which is not a characteristic of knowledge that differentiates it from an enterprise's other assets?
Choose one answer. a. Knowledge is usually subject to diminishing returns. b. As knowledge grows, it branches and fragments. c. It is difficult to estimate the impact of an investment in knowledge. There are too many intangible aspects. d. The utility and validity of knowledge may vary with time.
Correct
Marks for this submission: 1/1.
Question27
Marks: 1
The objective of inventory management systems is to minimize the total costs of all of the following except:
Choose one answer. a. maintaining inventories b. ordering inventory c. not having inventory when needed d. stolen or misplaced inventory
Correct
Marks for this submission: 1/1.
Question28
Marks: 1
What are virtual communities?
Choose one answer. a. The popular term for advanced Internet technology and applications including blogs, wikis, RSS, and social bookmarking. b. A term used to describe the future of the World Wide Web. c. A user defined 3D world in which people can interact, play, and do business. d. Groups of people with similar interests who interact with one another using the Internet.
Correct
Marks for this submission: 1/1.
Question29
Marks: 1
Data privacy and ethics issues include all of the following except:
Choose one answer. a. Concern about customer and employee privacy protection. b. Restricting data access to authorized people for authorized purposes only. c. Sharing data across departments to support CRM. d. Cost of providing information required by the U.S. Department of Homeland Security and other government agencies.
Incorrect
Marks for this submission: 0/1.
Question30
Marks: 1
Benefits of Web-based human resources information systems (HRISs) include all of the following except:
Choose one answer. a. eliminates problems finding qualified people, especially engineers and salespeople. b. lower cost to advertise job openings and recruit c. release of HR staff from intermediary roles. d. more efficient online training and performance evaluations.
Correct
Marks for this submission: 1/1.
Question31
Marks: 1
IT security risks are ___________.
Choose one answer. a. business risks b. decreasing in number c. avoidable d. a technical issue
Correct
Marks for this submission: 1/1.
Question32
Marks: 1
Discovering knowledge contained in the data stored in databases is achieved with:
Choose one answer. a. data mining b. visualization c. automated decision support d. enterprise search
Correct
Marks for this submission: 1/1.
Question33
Marks: 1
One major supply chain problem is __________, in which lack of coordination or communication results in large, unnecessary inventories.
Choose one answer. a. the bullwhip effect b. downstreaming c. upstreaming d. channel conflict
Correct
Marks for this submission: 1/1.
Question34
Marks: 1
IOS implementation issues include all of the following except:
Choose one answer. a. appropriate partner relationship management. b. collaborative commerce. c. automatic language translation to facilitate global trade. d. intranets
Correct
Marks for this submission: 1/1.
Question35
Marks: 1
A strategy, in which the supplier monitors inventory levels and replenishes when needed, is called ____________.
Choose one answer. a. inventory-on-demand b. stocks-on-demand c. vendor-managed inventory d. virtually-managed inventory
Correct
Marks for this submission: 1/1.
Question36
Marks: 1
The TPS failure at TIAA-CREF, a major financial institution, showed that:
Choose one answer. a. TPS failure can cause a disaster. b. TPS failure can disrupt online customer service. c. TPS failure can have no impact on information processing d. A hot-site backup system can prevent a disaster.
Incorrect
Marks for this submission: 0/1.
Question37
Marks: 1
___________ are all the systems involved in the process of getting a product or service to customers and dealing with all customers' needs.
Choose one answer. a. Channel systems b. Delivery systems c. Outbound logistics systems d. Sales systems
Correct
Marks for this submission: 1/1.
Question38
Marks: 1
What is the electronic movement of business documents between business partners?
Choose one answer. a. EDI b. EFT c. VAN d. XML
Correct
Marks for this submission: 1/1.
Question39
Marks: 1
Business processes that involve taking orders from customers and fulfilling them after buying materials from a supplier are supported by which type of information system?
Choose one answer. a. Personal information management b. Transaction processing system c. Management information system d. Enterprise system
Incorrect
Marks for this submission: 0/1.
Question40
Marks: 1
Core business intelligence (BI) functions and features include all of the following except:
Choose one answer. a. enterprise reporting and analysis b. enterprise search c. visualization tools d. point of sale (POS) tools
Incorrect
Marks for this submission: 0/1.
Time taken 52 mins 20 secs
Marks 28/40
Grade 14 out of a maximum of 20 (70%)
Question1
Marks: 1
The goals of SCM are all of the following except:
Choose one answer. a. to reduce uncertainty and risks along the supply chain b. to decrease inventory levels c. to decrease cycle time d. to improve quality control
Incorrect
Marks for this submission: 0/1.
Question2
Marks: 1
BI search and text analytics are capabilities added to the BI infrastructure to accommodate:
Choose one answer. a. customer data b. documents c. Web data d. unstructured data
Correct
Marks for this submission: 1/1.
Question3
Marks: 1
Selling books, toys, computers, and most other products on the Internet reduce …show more content…
vendors' selling costs by 20 to 40 percent. To what extent can those selling costs be further reduced?
Choose one answer. a. Further reduction is difficult to achieve because the products must be delivered physically. b. Further reductions up to 75 percent can be achieved with the growth of wireless or mobile commerce. c. Minor reductions can be achieved with the growth of wireless or mobile commerce. d. Minor reductions can be achieved for firms with increased market share.
Correct
Marks for this submission: 1/1.
Question4
Marks: 1
Because outsourcing transfers some of the enterprise's internal processes and resources to outside vendors, outsourcing decisions involve all of the following issues except:
Choose one answer. a. complex legal contracts b. payment schedules c. differentiation d. service-level agreements
Incorrect
Marks for this submission: 0/1.
Question5
Marks: 1
E-commerce applications are supported by infrastructure and by each of the following support areas except:
Choose one answer. a. People b. Public policy c. Marketing and advertisement d. Mobile devices
Correct
Marks for this submission: 1/1.
Question6
Marks: 1
The production and operations management (POM) function in an organization is responsible for:
Choose one answer. a. Records of all accounts to be paid and those owed by customers. b. The processes that transform inputs into useful outputs. c. Transaction records of all items sent or received, including returns. d. Reports on compliance with government regulations and taxes.
Correct
Marks for this submission: 1/1.
Question7
Marks: 1
The concept of on-demand enterprise is based on the premise that manufacturing will start their operation:
Choose one answer. a. when inventory is received. b. when an order is received. c. when demand is estimated. d. when production capacity becomes available.
Correct
Marks for this submission: 1/1.
Question8
Marks: 1
Frontline decisions by employees interacting with customers and other business partners on a regular basis and that can be supported by automated systems include all of the following except:
Choose one answer. a. budgeting decisions b. decisions that maximize a sales opportunity c. decisions that minimize the cost of customer service requests d. resolving a customer complaint
Correct
Marks for this submission: 1/1.
Question9
Marks: 1
____________ are interactive computerized systems that help employees find and connect with colleagues with the expertise required for specific problems---whether they are across the country or across the room---in order to solve specific business problems in seconds.
Choose one answer. a. Bluetooth b. Expert locating systems c. Global positioning systems d. Knowledge management systems
Incorrect
Marks for this submission: 0/1.
Question10
Marks: 1
What important change did ChevronTexaco make before implementing IT monitoring and support systems that helped increase profitability?
Choose one answer. a. The company changed its business model from supply driven to demand driven. b. The company collaborated with its largest competitor. c. The company stopped making oil purchases in the higher-priced spot market. d. The company consolidated the three parts of its supply chain.
Correct
Marks for this submission: 1/1.
Question11
Marks: 1
Which of the following is not a characteristic of an interorganizational information system (IOS)?
Choose one answer. a. Its major objectives are efficient processing of transactions, such as transmitting orders, bills, and payments, and supporting collaboration and communication. b. It involves information flow among two or more organizations. c. It is global. d. It is dedicated to supporting one or more activities
Incorrect
Marks for this submission: 0/1.
Question12
Marks: 1
What most accurately describes order fulfillment?
Choose one answer. a. Providing customers with what they ordered. b. Providing customers with what they ordered and on time. c. Providing customers with what they ordered, on time, and all customer services. d. Providing customers with what they ordered, on time, all customer services, and Web support.
Correct
Marks for this submission: 1/1.
Question13
Marks: 1
How is quality-control data collected?
Choose one answer. a. using Web-based sensors b. using RFIDs c. using Six Sigma d. a and b
Incorrect
Marks for this submission: 0/1.
Question14
Marks: 1
What best describes customer relationship management (CRM)?
Choose one answer. a. CRM is an enterprisewide effort to acquire and retain all customers. b. CRM focuses on building long-term and sustainable customer relationships that add value for both the customer and the company. c. CRM is basically a simple idea: "Treat all customers the same." d. CRM means being oriented to the needs of the typical customer in the market—the average customer.
Correct
Marks for this submission: 1/1.
Question15
Marks: 1
__________ are intra-organizational Web-based networks that facilitate information access and collaboration.
Choose one answer. a. Extranets b. Intranets c. Virtual private networks d. EDI networks
Correct
Marks for this submission: 1/1.
Question16
Marks: 1
What legal question is raised by the transfer of information in and out of a nation?
Choose one answer. a. Who is responsible for delivering the products or services? b. How will corporate intellectual property and privacy be protected? c. How should Web sites be designed to serve a global audience? d. Whose laws have jurisdiction when records are in a different country for reprocessing or retransmission purposes?
Correct
Marks for this submission: 1/1.
Question17
Marks: 1
Sensitivity analysis is extremely valuable in DSSs for all of the following reasons except:
Choose one answer. a. It makes the DSS flexible and adaptable to changing conditions. b. It allows users to enter their own data, including the most pessimistic data. c. It provides a better understanding of the model and the problem. d. It eliminates uncertainty in the decision.
Correct
Marks for this submission: 1/1.
Question18
Marks: 1
Unlike barcodes, RFID tags are important to supply chain management because they:
Choose one answer. a. do not need line-of-sight contact to be read. b. are a lower cost technology to track inventory. c. are used on single items. d. are used more extensively and by more companies.
Correct
Marks for this submission: 1/1.
Question19
Marks: 1
_________________implies that no production step would be ahead or behind because the entire fulfillment cycle would be primed to respond to real-time conditions.
Choose one answer. a.
Supply-driven and demand-driven b. Produce-to-stock c. On-demand and real-time d. Real-time and quick response
Correct
Marks for this submission: 1/1.
Question20
Marks: 1
_________ are designed to store data required by an organization and are optimized to capture and handle large volumes of transactions. In contrast, _________ are database systems optimized for reporting.
Choose one answer. a. Operational systems; data warehouses b. Data silos; ETL c. Tactical systems; strategic systems d. Data stores; transaction processing systems
Incorrect
Marks for this submission: 0/1.
Question21
Marks: 1
In the large CRM software suites, the two CRM functions that have attracted the most interest are:
Choose one answer. a. inventory management and order fulfillment b. sales force automation and field service c. customer service and inventory replenishment d. advertising and forecasting
Correct
Marks for this submission: 1/1.
Question22
Marks: 1
_________ is used to discover new patterns that may not be obvious or known.
Choose one answer. a. E-commerce analytics b. Search c. Text mining d. Web mining
Correct
Marks for this submission: 1/1.
Question23
Marks: 1
The accuracy of data in a TPS is critical to an enterprise's information systems for all of the following reasons except:
Choose one answer. a. Functional ISs get much of their data from the TPS. b. BI, EC, CRM and other enterprise applications use data from the TPS. c. Data mistakes only get detected by the accounting ISs. d. Integration among functional ISs and enterprise applications means that errors in the TPS can lead to errors throughout the organization.
Correct
Marks for this submission: 1/1.
Question24
Marks: 1
The heart of BPM is the streamlining or reengineering of processes. What makes reengineering of processes important to the success of a new IT initiative such as BPM?
Choose one answer. a. The organization can reduced costs significantly by reengineering processes before automating them with expensive ERP software. b. Reengineering reduces the number of participants in supply chain processes, which reduces complexity. c. Reengineering increases total quality through continuous improvement initiatives. d. Reengineering decreases risk and increases uncertainty in business processes.
Incorrect
Marks for this submission: 0/1.
Question25
Marks: 1
____________ is a business strategy and solution that connects companies with their business partners (suppliers, customers, services) using Web technology to securely distribute and manage information.
Choose one answer. a. Partner relationship management b. Supplier relationship management c. Collaborative commerce d. Web services
Incorrect
Marks for this submission: 0/1.
Question26
Marks: 1
Which is not a characteristic of knowledge that differentiates it from an enterprise's other assets?
Choose one answer. a. Knowledge is usually subject to diminishing returns. b. As knowledge grows, it branches and fragments. c. It is difficult to estimate the impact of an investment in knowledge. There are too many intangible aspects. d. The utility and validity of knowledge may vary with time.
Correct
Marks for this submission: 1/1.
Question27
Marks: 1
The objective of inventory management systems is to minimize the total costs of all of the following except:
Choose one answer. a. maintaining inventories b. ordering inventory c. not having inventory when needed d. stolen or misplaced inventory
Correct
Marks for this submission: 1/1.
Question28
Marks: 1
What are virtual communities?
Choose one answer. a. The popular term for advanced Internet technology and applications including blogs, wikis, RSS, and social bookmarking. b. A term used to describe the future of the World Wide Web. c. A user defined 3D world in which people can interact, play, and do business. d. Groups of people with similar interests who interact with one another using the Internet.
Correct
Marks for this submission: 1/1.
Question29
Marks: 1
Data privacy and ethics issues include all of the following except:
Choose one answer. a. Concern about customer and employee privacy protection. b. Restricting data access to authorized people for authorized purposes only. c. Sharing data across departments to support CRM. d. Cost of providing information required by the U.S. Department of Homeland Security and other government agencies.
Incorrect
Marks for this submission: 0/1.
Question30
Marks: 1
Benefits of Web-based human resources information systems (HRISs) include all of the following except:
Choose one answer. a. eliminates problems finding qualified people, especially engineers and salespeople. b. lower cost to advertise job openings and recruit c. release of HR staff from intermediary roles. d. more efficient online training and performance evaluations.
Correct
Marks for this submission: 1/1.
Question31
Marks: 1
IT security risks are ___________.
Choose one answer. a. business risks b. decreasing in number c. avoidable d. a technical issue
Correct
Marks for this submission: 1/1.
Question32
Marks: 1
Discovering knowledge contained in the data stored in databases is achieved with:
Choose one answer. a. data mining b. visualization c. automated decision support d. enterprise search
Correct
Marks for this submission: 1/1.
Question33
Marks: 1
One major supply chain problem is __________, in which lack of coordination or communication results in large, unnecessary inventories.
Choose one answer. a. the bullwhip effect b. downstreaming c. upstreaming d. channel conflict
Correct
Marks for this submission: 1/1.
Question34
Marks: 1
IOS implementation issues include all of the following except:
Choose one answer. a. appropriate partner relationship management. b. collaborative commerce. c. automatic language translation to facilitate global trade. d. intranets
Correct
Marks for this submission: 1/1.
Question35
Marks: 1
A strategy, in which the supplier monitors inventory levels and replenishes when needed, is called ____________.
Choose one answer. a. inventory-on-demand b. stocks-on-demand c. vendor-managed inventory d. virtually-managed inventory
Correct
Marks for this submission: 1/1.
Question36
Marks: 1
The TPS failure at TIAA-CREF, a major financial institution, showed that:
Choose one answer. a. TPS failure can cause a disaster. b. TPS failure can disrupt online customer service. c. TPS failure can have no impact on information processing d. A hot-site backup system can prevent a disaster.
Incorrect
Marks for this submission: 0/1.
Question37
Marks: 1
___________ are all the systems involved in the process of getting a product or service to customers and dealing with all customers' needs.
Choose one answer. a. Channel systems b. Delivery systems c. Outbound logistics systems d. Sales systems
Correct
Marks for this submission: 1/1.
Question38
Marks: 1
What is the electronic movement of business documents between business partners?
Choose one answer. a. EDI b. EFT c. VAN d. XML
Correct
Marks for this submission: 1/1.
Question39
Marks: 1
Business processes that involve taking orders from customers and fulfilling them after buying materials from a supplier are supported by which type of information system?
Choose one answer. a. Personal information management b. Transaction processing system c. Management information system d. Enterprise system
Incorrect
Marks for this submission: 0/1.
Question40
Marks: 1
Core business intelligence (BI) functions and features include all of the following except:
Choose one answer. a. enterprise reporting and analysis b. enterprise search c. visualization tools d. point of sale (POS) tools
Incorrect
Marks for this submission: 0/1.