Bsc Student
Higher Diploma in International Hotel & Tourism Management
Research Paper
Peggy wong
ApRIL 2010
An Analysis of training systems in JW Marriott Hotel to affect the QGS
Statement of Authenticity
This paper is an original and authentic piece of work carried out by myself. I have fully acknowledged and referenced all secondary sources of information. It has not been presented in whole or in part for assessment elsewhere. I have read the examination regulations and am fully aware of the potential consequences of any breach of them. I understand that supervisor approval does not necessarily contribute to a pass.
Signed……………………………………………..Date:.…………..
Declaration
I hereby declare that, with effect from the date on which this paper is submitted, I permit it to be copied in whole or in parts without reference to myself, in understanding that such authority applies to single copies made solely for studying purposes and are not published. An additional condition is that acknowledgement is credited to the actual source.
It is a condition that anyone who consults this paper must recognise that the copyright rests with the author and no quotations from the paper or information derived from it may be published unless the source is properly acknowledged.
Signed……………………………………………..Date:.…………..
Abstract
There is a puzzle for every hotel company: How to satisfy customers? No doubt that satisfied customers would be easily turned into returning customers. However, there are just too many factors that can influence their total experience. For this reason, “Quality guest service” becomes a golden rule and goal in hospitality.
One of the leading hotel, JW Marriott Hotels is the most deluxe and elegant brand in Marriott Inc. Since 1927, there are 39 JW Marriott hotels in worldwide. Obviously, JW Marriott has solved the puzzle in certain degree. This paper has attempted to investigate how JW Marriott hotels achieve quality
Research Paper
Peggy wong
ApRIL 2010
An Analysis of training systems in JW Marriott Hotel to affect the QGS
Statement of Authenticity
This paper is an original and authentic piece of work carried out by myself. I have fully acknowledged and referenced all secondary sources of information. It has not been presented in whole or in part for assessment elsewhere. I have read the examination regulations and am fully aware of the potential consequences of any breach of them. I understand that supervisor approval does not necessarily contribute to a pass.
Signed……………………………………………..Date:.…………..
Declaration
I hereby declare that, with effect from the date on which this paper is submitted, I permit it to be copied in whole or in parts without reference to myself, in understanding that such authority applies to single copies made solely for studying purposes and are not published. An additional condition is that acknowledgement is credited to the actual source.
It is a condition that anyone who consults this paper must recognise that the copyright rests with the author and no quotations from the paper or information derived from it may be published unless the source is properly acknowledged.
Signed……………………………………………..Date:.…………..
Abstract
There is a puzzle for every hotel company: How to satisfy customers? No doubt that satisfied customers would be easily turned into returning customers. However, there are just too many factors that can influence their total experience. For this reason, “Quality guest service” becomes a golden rule and goal in hospitality.
One of the leading hotel, JW Marriott Hotels is the most deluxe and elegant brand in Marriott Inc. Since 1927, there are 39 JW Marriott hotels in worldwide. Obviously, JW Marriott has solved the puzzle in certain degree. This paper has attempted to investigate how JW Marriott hotels achieve quality