BStrategy
ORGANIZATIONAL COMMUNICATION AND CONFLICT
MANAGEMENT
Kenan Spaho*
Received: 22. 2. 2013. Professional paper
Accepted: 7. 3. 2013. UDC: 65.01:316.65
No mistakes will be made by saying that without good internal communication there is no good external communication, which will then result in inadequate performance. In addition, it is not possible to imagine organizational communication without conflict. Conflicts are something normal in any organization because people have different opinions and among them, there are people who cannot accept other people’s different opinions. It was first believed that conflicts were something that might destroy manager’s authority but studies in the 1970s showed that conflicts could have a positive, as well as a negative side.
There is a common agreement that it is very dangerous for an organization to have both too many conflicts, as well as not to have any conflicts. For the purpose of this paper, conflict management is analyzed as a contemporary field of management, while managers are analyzed in terms of their role in conflict management. 1. INTRODUCTION
In business world, communication is necessary for conducting business in an efficient manner. Any business involves two types of communication: external communication that is directed to the actors in the business environment, and internal communication or organizational communication that is directed to employees.
In addition, it is not possible to imagine organizational communication without conflicts. Conflicts are normal in any organization, because people have different opinions, while some individuals cannot accept other people’s
* Kenan Spaho, MSc, Energoinvest d.d. Sarajevo, Hamdije Čemerli a 2, 71000, Sarajevo, Bosnia and Herzegovina, E-mail: k.spaho@bih.net.ba, kenan.spaho@energoinvest.ba
Management, Vol. 18, 2013, 1, pp. 103-118
K. Spaho: Organizational communication and conflict management
104
different opinions. It is dangerous for
MANAGEMENT
Kenan Spaho*
Received: 22. 2. 2013. Professional paper
Accepted: 7. 3. 2013. UDC: 65.01:316.65
No mistakes will be made by saying that without good internal communication there is no good external communication, which will then result in inadequate performance. In addition, it is not possible to imagine organizational communication without conflict. Conflicts are something normal in any organization because people have different opinions and among them, there are people who cannot accept other people’s different opinions. It was first believed that conflicts were something that might destroy manager’s authority but studies in the 1970s showed that conflicts could have a positive, as well as a negative side.
There is a common agreement that it is very dangerous for an organization to have both too many conflicts, as well as not to have any conflicts. For the purpose of this paper, conflict management is analyzed as a contemporary field of management, while managers are analyzed in terms of their role in conflict management. 1. INTRODUCTION
In business world, communication is necessary for conducting business in an efficient manner. Any business involves two types of communication: external communication that is directed to the actors in the business environment, and internal communication or organizational communication that is directed to employees.
In addition, it is not possible to imagine organizational communication without conflicts. Conflicts are normal in any organization, because people have different opinions, while some individuals cannot accept other people’s
* Kenan Spaho, MSc, Energoinvest d.d. Sarajevo, Hamdije Čemerli a 2, 71000, Sarajevo, Bosnia and Herzegovina, E-mail: k.spaho@bih.net.ba, kenan.spaho@energoinvest.ba
Management, Vol. 18, 2013, 1, pp. 103-118
K. Spaho: Organizational communication and conflict management
104
different opinions. It is dangerous for
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