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Btec Business Level 3 Unit 13 P1

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Btec Business Level 3 Unit 13 P1
P3: Skills Audit Sanaullah Nasrat
Skill
Requirement to run my business successfully
My strength and previous experience
My weakness, lack of experience and/or skill gap
Technical operation skills relating to my product or service

Working in a customer service position requires me to have good communication skills and the ability to interact with people in both a polite and professional manner. I think that I have good communication skills so that won’t be a problem and it will help me run the business successfully.

I think my good communication skills are one of my strengths. I can understand what the customer likes very quickly and also the way I talk to the customers is very persuasive which makes them to buy the products.
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Monitoring the business is crucial because I need to keep up to date with the business; to see how the business is performing.
Personal selling skills

I think that my personal selling skills are excellent and that’s because of my communication skills. I can understand the customers very easily and also If I’m busy running the business then I will make sure that a person with excellent communication skills takes my place and can help the business to succeed.
I think that personal selling is one of my strengths because I’ve done it before for other companies like Sports Direct where I worked in the store and did a lot of personal selling sales. The manager was really impressed with me as well, so I would like to think that personal selling skills are one of my strengths.
I think that I won’t have any problems because I’ve done it before and also I have great communication skills which help to build a relationship with the customers.
Administrative skills

In order for the business to run successfully, I have to make the staff work efficiently which comes with having good leadership qualities. If the staffs work efficiently then that will help the business to run smoothly and have no


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