Buad 202 Case Study
Case One
Appeal to Buad 202
Date: December 13, 1998
To: Dr. Smith Johnson
From: Joe Doe
Subject: Appeal to Buad 202
As a transfer student with business administration major, I understand that this business writing class is very important for the students who prepare for enter the business world. Also as a member of the business club in California State Los Angeles, I know that the successful business writing skill can help the students to find a better job.
My passing in English 101 and 3.1 GPA prove I am an accountable student. I would bring my hardworking to you class even though I know nothing in business communication. Further, your class has an oral presentation project that will help us get more chances to speak to the public. …show more content…
Also there are many different kinds of letters and memos examples that can let me to learn more business writing skill through your class. Your acceptance is important for me - and enthusiastic student who want learn the best business communication skill.
Case Two
Change policy on returns and exchanges
To: Mary Jims
From: Joe Doe
Date: November 8, 1998
Subject: Change policy on returns and exchanges
In order to reduce the customer complains about our boutique and enhance our reputation, I suggest changing the customers¡¦ exchanges and returns deadlines from two weeks to one month.
You may worry that this policy could cost the store too much money. However, if we still use this old policy, we may lose a lot of our customers and benefits. Also, the customers will feel that they cannot get the best service in our boutique.
Through the complaining letter of Mrs. Larry Brown, who wanted to exchange the other color jeans after the deadline but received our rejection. I made a little testing for our customers¡¦ favors in exchanges and returns. The result shows that our boutiques¡¦ exchange deadline is shorter than the others are. Furthermore, the customers prefer a longer exchange periods. Therefore, it means customer need more time to exchange or return their purchases.
In conclusion, if we want to keep our customers and get more benefit in our boutique, our policy must be changed immediately
CASE THREE
Ticker Meyer stove company
December 9, 1997
Mr.
Ralph Johnson
1349 Ten Street
San Jan Island, CA91650
Dear Mr. Ralph
Thank you for your October 1st order. Your choice of a new wood-burning stove, the somewhat warm model, is the best stove that you can get for the warmest condition in your house at ever winter.
It is because the lack of demand of the somewhat warm model, our company has discontinued the manufactory of our product. But we will be glad to give you the other five popular models to replace your order. They are the heat-o-lator, the cozy warm, the really warm, the snug n elegant, and the summer¡¦s day. Whichever option your choose, we guarantee the merchandise will be the best and top quality. We will hold your order for two weeks until you give us your decision.
Enclosed is a catalog of these five models. Call toll free, 1-800-233-2456 to request the order of your stove. Please be ready for the invoice number on the receipt and once again, sorry for all the inconvenience. We are looking forward to bring you the best stove of your lifetime.
Sincerely,
John Doe
Head of Sales for Tick Meyer Stove Company
CASE FOUR
Cover letter for your resume
Dec 8, 1997
Corporate Recruiter
Beta Alpha
Microsofts
2341 Fair Good Street
Santa Monica, CA91231
Dear Mrs. Head Chandler
I got the information of your company from California State University of Los Angeles internship officer and know that there is a technical support representative position available at your company. I would like to be considered for this position.
I am a junior at California State University of Los Angeles in Management Information Systems. My education has helped me to develop the skill of analyzing information systems, computer technology, business decision-making methods and software skills. This job is responsible for my desire to pursue a career in the field of management information systems.
My resume is enclosed for your review. I will be gladly to provide more information upon your request. I will also contact your office next two weeks to schedule an interview. Or, if you prefer, you can contact me at (714) 703-7845. I am looking forward to meeting you soon.
Sincerely,
Joe Doe
Appeal to Buad 202
Date: December 13, 1998
To: Dr. Smith Johnson
From: Joe Doe
Subject: Appeal to Buad 202
As a transfer student with business administration major, I understand that this business writing class is very important for the students who prepare for enter the business world. Also as a member of the business club in California State Los Angeles, I know that the successful business writing skill can help the students to find a better job.
My passing in English 101 and 3.1 GPA prove I am an accountable student. I would bring my hardworking to you class even though I know nothing in business communication. Further, your class has an oral presentation project that will help us get more chances to speak to the public. …show more content…
Also there are many different kinds of letters and memos examples that can let me to learn more business writing skill through your class. Your acceptance is important for me - and enthusiastic student who want learn the best business communication skill.
Case Two
Change policy on returns and exchanges
To: Mary Jims
From: Joe Doe
Date: November 8, 1998
Subject: Change policy on returns and exchanges
In order to reduce the customer complains about our boutique and enhance our reputation, I suggest changing the customers¡¦ exchanges and returns deadlines from two weeks to one month.
You may worry that this policy could cost the store too much money. However, if we still use this old policy, we may lose a lot of our customers and benefits. Also, the customers will feel that they cannot get the best service in our boutique.
Through the complaining letter of Mrs. Larry Brown, who wanted to exchange the other color jeans after the deadline but received our rejection. I made a little testing for our customers¡¦ favors in exchanges and returns. The result shows that our boutiques¡¦ exchange deadline is shorter than the others are. Furthermore, the customers prefer a longer exchange periods. Therefore, it means customer need more time to exchange or return their purchases.
In conclusion, if we want to keep our customers and get more benefit in our boutique, our policy must be changed immediately
CASE THREE
Ticker Meyer stove company
December 9, 1997
Mr.
Ralph Johnson
1349 Ten Street
San Jan Island, CA91650
Dear Mr. Ralph
Thank you for your October 1st order. Your choice of a new wood-burning stove, the somewhat warm model, is the best stove that you can get for the warmest condition in your house at ever winter.
It is because the lack of demand of the somewhat warm model, our company has discontinued the manufactory of our product. But we will be glad to give you the other five popular models to replace your order. They are the heat-o-lator, the cozy warm, the really warm, the snug n elegant, and the summer¡¦s day. Whichever option your choose, we guarantee the merchandise will be the best and top quality. We will hold your order for two weeks until you give us your decision.
Enclosed is a catalog of these five models. Call toll free, 1-800-233-2456 to request the order of your stove. Please be ready for the invoice number on the receipt and once again, sorry for all the inconvenience. We are looking forward to bring you the best stove of your lifetime.
Sincerely,
John Doe
Head of Sales for Tick Meyer Stove Company
CASE FOUR
Cover letter for your resume
Dec 8, 1997
Corporate Recruiter
Beta Alpha
Microsofts
2341 Fair Good Street
Santa Monica, CA91231
Dear Mrs. Head Chandler
I got the information of your company from California State University of Los Angeles internship officer and know that there is a technical support representative position available at your company. I would like to be considered for this position.
I am a junior at California State University of Los Angeles in Management Information Systems. My education has helped me to develop the skill of analyzing information systems, computer technology, business decision-making methods and software skills. This job is responsible for my desire to pursue a career in the field of management information systems.
My resume is enclosed for your review. I will be gladly to provide more information upon your request. I will also contact your office next two weeks to schedule an interview. Or, if you prefer, you can contact me at (714) 703-7845. I am looking forward to meeting you soon.
Sincerely,
Joe Doe