Marketing and sales
b.
Inbound logistics
c.
Outbound logistics
d.
Service
e.
Operations
Question 2 ___ is defined as “Integration of resources and capabilities that serve as a competitive advantage over rivals.” Answers: a.
Resources
b.
Capabilities
c.
Core Capabilities
d.
All of the above
e.
None of the above
Question 3 According to the value chain analysis, which of the following primary activities is defined as “activities which enhance or maintain product value”? Answers: a.
Operations
b.
Marketing and sales
c.
Service
d.
Outbound logistics
e.
Inbound logistics
Question 4 Which of the following is defined as “Purchasing from someone else a product or service that had been previously provided internally.”?Answers: a.
Value chain analysis
b.
Organizational structure
c.
None of these answers is correct
d.
Outsourcing
e.
Core capabilities
Question 5 According to the value chain analysis, which of the following support activities is defined as “activities which address purchasing the inputs to produce a firm’s products”? Answers: Operations
Outbound logistics
Marketing and sales
None of these answers is correct
Inbound logistics
Question 6 The criteria for determining whether a firm has a competitive advantage is whether the resources / capabilities are: Answers: a.
Valuable
b.
Rare
c.
Costly to imitate
d.
Non-substitutable
e.
All of these answers are correct
Question 7 According to the value chain analysis, which of the following support activities is defined as “processes by which new and improved products are developed, and improvements in manufacturing processes”? Answers: a.
None of these answers is correct
b.
Procurement
c.
Technological development
d.
Firm