Buff Spalding - Manager's Workshop
Part I: Decision History – Buff Spalding
Situation: Buff Spalding seems to have all the personal skills necessary to be successful but is not. Everyone appears to like Buff, and he is quite helpful to his coworkers, but it is not clear how Buff maintains his life style given his low earnings. How would you begin your conversation with Buff?
You decided to: Ask to accompany Buff on several sales calls.
Results: You accompanied Buff on several sales calls. You find Buff has very good sales skills but is violating company policy by selling real estate to his clients. What would you do next?
You decided to: Ask around the company discreetly to find out more about Buff's reputation as a salesman and how he is able to maintain his lifestyle when his earnings are so low.
Results: You tried to find out more about how Buff is able to maintain his lifestyle despite his low earnings. You receive proof that Buff is violating company policy by selling real estate to his Omega clients. What would you do next?
You decided to: Consult with your superior about how to handle the situation.
Results: You consulted your boss about how to deal with Buff's low performance and violation of company policy. She informs you that you must correct this situation but without creating more difficulties for the company than necessary. What would you do next?
You decided to: Call Buff in and ask him if the rumors you have heard are true.
Results: You asked Buff if the rumors about his outside deals are true. Because you have clear evidence, he cannot deny your charge. You also learn that he does not highly value the income his Omega job provides. How would you deal with the violation of policy?
You decided to: Tell Buff that he has a choice. He can either resign or end his real estate dealings. If he doesn't resign, you expect him to deliver a plan within 48 hours for ending his real estate involvements.
Results: You told Buff that he either needs to resign or give you a plan for
Situation: Buff Spalding seems to have all the personal skills necessary to be successful but is not. Everyone appears to like Buff, and he is quite helpful to his coworkers, but it is not clear how Buff maintains his life style given his low earnings. How would you begin your conversation with Buff?
You decided to: Ask to accompany Buff on several sales calls.
Results: You accompanied Buff on several sales calls. You find Buff has very good sales skills but is violating company policy by selling real estate to his clients. What would you do next?
You decided to: Ask around the company discreetly to find out more about Buff's reputation as a salesman and how he is able to maintain his lifestyle when his earnings are so low.
Results: You tried to find out more about how Buff is able to maintain his lifestyle despite his low earnings. You receive proof that Buff is violating company policy by selling real estate to his Omega clients. What would you do next?
You decided to: Consult with your superior about how to handle the situation.
Results: You consulted your boss about how to deal with Buff's low performance and violation of company policy. She informs you that you must correct this situation but without creating more difficulties for the company than necessary. What would you do next?
You decided to: Call Buff in and ask him if the rumors you have heard are true.
Results: You asked Buff if the rumors about his outside deals are true. Because you have clear evidence, he cannot deny your charge. You also learn that he does not highly value the income his Omega job provides. How would you deal with the violation of policy?
You decided to: Tell Buff that he has a choice. He can either resign or end his real estate dealings. If he doesn't resign, you expect him to deliver a plan within 48 hours for ending his real estate involvements.
Results: You told Buff that he either needs to resign or give you a plan for
References: Dunham, R. B. (2004). The Theory of Motivation. The Manager’s Workshop v3.0.[CD ROM]. Saddle River, New Jersey: Prentice Hall, Inc.