BUSINESS ADMINISTRATION 3500
STUDY GUIDE FOR EXAM 1, FALL 2014
The exam will be comprised of multiple-choice and short-answer essay questions. To prepare for the exam, you should review lecture notes (including guest lectures), activities from PAS, and the reading requirements.
NOTE: The following is provided to help you study for the first exam and covers material and discussions presented in lecture and lab from the lecture PowerPoint slides, our course textbook, and reviewed journal articles.
Definition of Professional Development and how it will affect your career
Based upon 15 professional competencies
The acquisition of skills, behaviors, and attributes that influence success in business and industry …show more content…
Waiting (not receiving email replies)
Seeing someone else receive your promotion
Becoming impatient in a meeting
Emotional Intelligence
The ability to identify, understand, and manage one’s emotions, particularly in stressful times significantly predicts success in life.
Emotionally intelligent managers understand their own feelings, manage their moods when distressed, and control their own impulses
Able to read others’ emotions and respond appropriately
They are better able to communicate appropriately, motivate others, build employee commitment, manage conflict, make decisions that meet the needs of multiple constituents, tolerate uncertainty, and reduce employees’ anxiety
Behaviors:
Set higher goals
Work harder
Work smarter
Take greater risks
Seek out feedback
Make better decisions
Persist