bus reservation system
Web based Rail Reservation (Internet Ticketing)
1
WEB BASED RAIL RESERVATION *
(INTERNET TICKETING)
Sanjay Aggarwal
General Manager (Operations), New Delhi sanjay@irctc.co.in ABSTRACT
Indian Railway has set up a public sector company, Indian Railway Catering and
Tourism Corporation Limited (IRCTC), owned by the Ministry of Railways.
This company has been formed to function as an extended arm of the Indian
Railways to implement, upgrade and professionalize the rail reservation system besides managing the catering and hospitality services of Indian Railway.
IRCTC launched its official website http://www.irctc.co.in on 3rd August, 2002 for the purpose of railway ticket booking through Internet. Since its inception it has emerged as one of the largest online payment Internet site in India with annual growth of more than 300 percent. Touched a daily high of 57000 tickets
(turnover of Rs.9 Cr.) and crossed 10 Lakh ticket sales per month during several months this year. Even average ticket sold through IRCTC’s website in a day is more than 40,000.
IRCTC provides tickets to public in the comforts of their home/residence and save them from hassles to visit “Railway Reservation Centers.” The delivery of tickets is made either through the courier or a person can himself take out the print out for traveling. By doing this IRCTC is not only saving time of public but also saving their cost of traveling/parking to these centers. For Railways it is saving on their infrastructure i.e. Buildings, Air-Conditioning, Electricity,
Furniture, Staff etc. The spirit behind the project was to avoid the customer going to Passenger Reservation System (PRS) and instead bring PRS to customer. IRCTC has highest Success Rate of On line Booking and Payment. For the convenience of customers cancellation of ticket is also permitted online with easy refund process. Transactions carried out on the site are secure; since the site is certified and financial data is
1
WEB BASED RAIL RESERVATION *
(INTERNET TICKETING)
Sanjay Aggarwal
General Manager (Operations), New Delhi sanjay@irctc.co.in ABSTRACT
Indian Railway has set up a public sector company, Indian Railway Catering and
Tourism Corporation Limited (IRCTC), owned by the Ministry of Railways.
This company has been formed to function as an extended arm of the Indian
Railways to implement, upgrade and professionalize the rail reservation system besides managing the catering and hospitality services of Indian Railway.
IRCTC launched its official website http://www.irctc.co.in on 3rd August, 2002 for the purpose of railway ticket booking through Internet. Since its inception it has emerged as one of the largest online payment Internet site in India with annual growth of more than 300 percent. Touched a daily high of 57000 tickets
(turnover of Rs.9 Cr.) and crossed 10 Lakh ticket sales per month during several months this year. Even average ticket sold through IRCTC’s website in a day is more than 40,000.
IRCTC provides tickets to public in the comforts of their home/residence and save them from hassles to visit “Railway Reservation Centers.” The delivery of tickets is made either through the courier or a person can himself take out the print out for traveling. By doing this IRCTC is not only saving time of public but also saving their cost of traveling/parking to these centers. For Railways it is saving on their infrastructure i.e. Buildings, Air-Conditioning, Electricity,
Furniture, Staff etc. The spirit behind the project was to avoid the customer going to Passenger Reservation System (PRS) and instead bring PRS to customer. IRCTC has highest Success Rate of On line Booking and Payment. For the convenience of customers cancellation of ticket is also permitted online with easy refund process. Transactions carried out on the site are secure; since the site is certified and financial data is