Busineess Communication
1. Introduction
Communication plays a vital role in day today activities in any business organization. Without proper communication, none of the management functions can be done effectively. Therefore it is a must for an employee to sharpen the communication skills to move up in the career ladder. Then the problem arises on which communication skill they need to focus more.
According to the recent surveys conducted it is been identified that listening is the communication skill most often used in the human interaction, but it is not a skill which most people perform well. Though we spend most of the time in listening it is imperative to know whether we listen effectively. Being a good listener alone will not be sufficient enough to become a good communicator. Since communication is a two way process which involves both a sender and a receiver, listening consists of the role that the receiver will play in the communication process while presenter or speaker will plays the role of the sender.
In the view of the above, this report addresses the importance of good listening and effective presenting to become a good manager. Discussion on listening and presenting with few guidelines identified will take in the first phase of the essay and eventually giving a conclusion and short term action plan for continuous development.
2. Listening Skill
1. What is meant by effective listening?
It is surprising to notice that Listening plays a significant part of the communication process than any other communication skill. According to the recent survey conducted in a top blue chip company in India it is being observed around 63% of their time was spent on listening among other communication skills. (Raman M, Singh P, 2006: p.87). (See Annexure 1) .
However it can be stated that the mere listening may not do a good job. Therefore it is important to differentiate between mere listening and effective
Communication plays a vital role in day today activities in any business organization. Without proper communication, none of the management functions can be done effectively. Therefore it is a must for an employee to sharpen the communication skills to move up in the career ladder. Then the problem arises on which communication skill they need to focus more.
According to the recent surveys conducted it is been identified that listening is the communication skill most often used in the human interaction, but it is not a skill which most people perform well. Though we spend most of the time in listening it is imperative to know whether we listen effectively. Being a good listener alone will not be sufficient enough to become a good communicator. Since communication is a two way process which involves both a sender and a receiver, listening consists of the role that the receiver will play in the communication process while presenter or speaker will plays the role of the sender.
In the view of the above, this report addresses the importance of good listening and effective presenting to become a good manager. Discussion on listening and presenting with few guidelines identified will take in the first phase of the essay and eventually giving a conclusion and short term action plan for continuous development.
2. Listening Skill
1. What is meant by effective listening?
It is surprising to notice that Listening plays a significant part of the communication process than any other communication skill. According to the recent survey conducted in a top blue chip company in India it is being observed around 63% of their time was spent on listening among other communication skills. (Raman M, Singh P, 2006: p.87). (See Annexure 1) .
However it can be stated that the mere listening may not do a good job. Therefore it is important to differentiate between mere listening and effective