Business Communication
2040MGT Business Communication
Reflective Essay
Student Name: KE PENG(Kiki)
Student ID: PEKED1002
Tutor: Anita Chard
Word Count: 1544
Due date:10/05/2012(Week 10)
Communication is a mutual exchange of understanding. Business communication is more formal than ordinary interpersonal interaction, which is regulated by certain norm and oriented by goals (Schoop, Köhne, & Ostertag, 2010). Through learning the Business Communication course, I had understood various communication concepts and theories. Additionally, I have further developed my understanding of interpersonal and intrapersonal dynamics through applying concepts into practical group work. On one hand, interpersonal communication can involve individuals interacting with public or personal conversation and provides possibility of exploration of people’s behaviour and communication (Sigmar & Cooper, 2011). On the other hand, intrapersonal communication, as “a special case of interpersonal communication”, includes writing, thinking while making gestures and talking to oneself (Schoop et al., 2010, p. 202). This reflective essay will go through details of my personal experience in the group work. In particular, the successfulness for group performance will be assessed and motivations for certain behaviour will be diagnosed. This essay will argue that conflict management style affects the group performance and suitable communication channel facilities interpersonal communication. This essay will be structured into three pillars: describing and analysing interpersonal dynamics with a focus on suitable communication tools; describing and analysing the impact of conflict management strategies on group performance; providing suggestions for future improvement in terms of interpersonal effectiveness.
Interpersonal dynamics can be facilitated though adapting suitable communication tools. International students usually bear with heavy studying load and may have part-time jobs
Reflective Essay
Student Name: KE PENG(Kiki)
Student ID: PEKED1002
Tutor: Anita Chard
Word Count: 1544
Due date:10/05/2012(Week 10)
Communication is a mutual exchange of understanding. Business communication is more formal than ordinary interpersonal interaction, which is regulated by certain norm and oriented by goals (Schoop, Köhne, & Ostertag, 2010). Through learning the Business Communication course, I had understood various communication concepts and theories. Additionally, I have further developed my understanding of interpersonal and intrapersonal dynamics through applying concepts into practical group work. On one hand, interpersonal communication can involve individuals interacting with public or personal conversation and provides possibility of exploration of people’s behaviour and communication (Sigmar & Cooper, 2011). On the other hand, intrapersonal communication, as “a special case of interpersonal communication”, includes writing, thinking while making gestures and talking to oneself (Schoop et al., 2010, p. 202). This reflective essay will go through details of my personal experience in the group work. In particular, the successfulness for group performance will be assessed and motivations for certain behaviour will be diagnosed. This essay will argue that conflict management style affects the group performance and suitable communication channel facilities interpersonal communication. This essay will be structured into three pillars: describing and analysing interpersonal dynamics with a focus on suitable communication tools; describing and analysing the impact of conflict management strategies on group performance; providing suggestions for future improvement in terms of interpersonal effectiveness.
Interpersonal dynamics can be facilitated though adapting suitable communication tools. International students usually bear with heavy studying load and may have part-time jobs
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