Short evaluation of a major decision made in an organization in the banking industry (Maybank Malaysia) that has caused a strong impact on the organisation's performance including the decision making process, the models and the impact on the organisation's performance.
BY AHMADRAWI (MALAYSIA)
The writer can be contacted at : scholars.assist@gmail.com BY AHMADRAWI (MALAYSIA)
The writer can be contacted at : scholars.assist@gmail.com INTRODUCTION
Decision making is a critical process practised at management level. All organizations involved in decision making in order to survive in their business, to expand their business empire or to overcome problems that occurred in the business activities. The main purpose of an organization decision-making process is to achieve its organizational goals, either in the long or short run. Before making a right decision, the organization must also take into consideration all the possibilities as well as risks that may arise when such decision is made. Various aspects such as human resource, financial and legal aspects should be considered before any decision making is concluded. A failure to calculate any risks can derail the organization from its prime objectives. This paper will evaluatE on the decision making process, the models chosen as well as the impact on the performance of one of the most established financial institutions in Malaysia, Maybank.
DISCUSSION
In the Malaysian banking sector, Maybank is a prominent financial institution and stands as the Best Domestic Private Banking entity from Asiamoney Annual Private Banking Poll 2010 as well as winning the Euromoney Award for the Malaysia Best Private Banking Services Overall. Apart from that Maybank also received numerous awards and recognitions for its efficiency in customer affair and corporate relation. Maybank also have financial services subsidiaries created under its wings such as