BUSINESS, MANAGEMENT, AND ACCOUNTANCY

BUSINESS, MANAGEMENT, AND ACCOUNTANCY RESEARCH REPORT 2009-2010 37 checklist in gathering data and were treated using simple computation. It was found out that the existing food safety and sanitation practices of
Gardenside Bar and Restaurant as well as its storage management and food handling and preparation had an average compliance to the standards set by the DOH since they were all rated “Good.” In this regard, stock rotation and sanitation and storage equipment were recommended for the storage management. For food handling and preparation, sanitation of work tables and kitchen equipment were likewise recommended.

CUSTOMER SATISFACTION ON
WAIT-STAFF SERVICE, FOOD
QUALITY, AND FACILITIES OF
MAX’S RESTAURANT IN SM STA.
ROSA, LAGUNA
Researchers: Pocholo Miguel M.
Valbuena, Norell R. Paunlagui, and
Sonny R. Matanguihan
Adviser: Dr. Ricardo Bobadilla The study examined the customer satisfaction level of Max’s
Restaurant in SM Sta. Rosa, Laguna based on the quality of food offered, services rendered by the staff, cleanliness of the establishment, facilities available, and the dining experience of the customers. The study adopted descriptive method of research. The respondents were the customers who visited Max’s
Restaurant from December 19-21,
2009. Structured questionnaires were used to the target respondents and were answered on the spot. In addition, an interview with the management was also conducted. This study also aimed to help the management of Max’s
Restaurant evaluates its performance and formulate strategies to retain its patrons and attract more customers. Results showed that the customers of Max’s Restaurant in SM
Sta. Rosa were all very satisfied with its wait-staff service, food quality, and facilities. However, some customers thought that there were still some areas that need improvement as what can be seen on their suggestions. Hence, the study recommended that Max’s Restaurant should improve the quality of its service by conducting seminars and trainings to the staff, make its food more appetizing, and make sure that its premises are clean at all times.

AN ASSESSMENT OF
HOUSEKEEPING PROCEDURES OF
CITY GARDEN SUITES IN ERMITA,
MANILA
Researchers: Camil E. Odiamar, Joane
Patricia C. Angat, and Ma. Piella B.
Villasanta
Adviser: Ms. Michelle Ventanilla The study aimed to determine the actual housekeeping procedures of
City Garden Suites in Ermita, Manila in one of the major functions of housekeeping department, cleaning and maintenance of guestrooms and public areas. It also aimed to ascertain if its actual housekeeping procedures complies with the general housekeeping standard of the lodging industry.