Preview

Business Process Outsourcing

Satisfactory Essays
Open Document
Open Document
372 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Business Process Outsourcing
MARKETING RURAL INDIA
AS THE NEXT BPO HUB
ABSTRACT: This presentation deals with the reasons why India is marketing rural India as the next BPO destination. India has transformed itself as the largest BPO industry in the world by using its vast human resource from the preceding years by taking advantage of the English speaking population. Some countries like china, Philippines…… entered the BPO market to tap the share of BPO projects to increase employment opportunities of their countries population by overcoming their language barriers. As a result India lost its NO.1 position in 2011. India can out beat the rest of the countries and increase the share of outsourcing projects by increasing the quantity and quality of the English speaking population and taking over the projects at competitive prices compared to the rest of the world. This is possible only if India transformed itself from off shoring to rural shoring. our research/paper consists why,how,reasons we are marketing the rural India as the next BPO destination.
This paper deals with below concepts: * What is BPO? * Emergence of Rural BPOs * Why rural BPOs? * BPO INDIA * BPO Rural India * Some facts of rural BPOs * Advantages of Rural Youth * Advantages to BPOs if they are in rural areas * Paradigm Shift * Draw backs of Rural BPOs * Why Paradigm Shift from Urban BPO to Rural BPO * Some Rural BPO Companies * Information based on Survey done on some BPO employees
Why MARKETING Rural BPO * Indias English speaking advantage is fast diminishing as countries like china are making huge efforts to increase their English speaking population. * BPO industry is cost sensitive and clients will not hesitate to shift BPOs or move to other countries that offer services at lower costs. * ONLY ONE ANSWER IS ENCOURAGING MORE RURAL BPOs.

We have done research by collecting some information from employees who are working in urban and rural



References: 1. THE ECONOMIC TIMES --13 DECEMBER 2011. 2. WIKIPEDIA 3. DATA COLLECTED FROM RAVI KUMAR,HSBC BPO EMPLOYEE,VISAKHAPATNAM. 4. INFORMATION COLLECTED FROM KRISHA KUMAR,RURAL SHORES BPO EMPLOYEE,RURAL BPO. SUBMITTED BY: 1. GEETA SRIRAM SUNKARA,PH NO:+91 7795609979 2. JAYAT RATHORE,PH NO:+91 7204329228 DAYANANDA SAGAR BUSINESS SCHOOL,BANGALORE.

You May Also Find These Documents Helpful

  • Good Essays

    The Outsourced Case Study

    • 752 Words
    • 2 Pages

    The case study was very interesting it was based on ethics of the contract agreement entered into by RMC and 17 project labor agreement. The purpose of this case was to see where liabilities fell when certain parties were not abiding by the original agreement that was entered into by RMC and 17 local building trade unions. In the case such questions surrounding these liability factors. After reading the case study Is BE (Bolton Engineering) bound by the terms of the project labor agreement, which it did not directly sign, including the duty to submit this labor dispute final and binding arbitration for resolution? BE is bound by the terms of project labor agreement only when they are working onsite because they did not sign the agreement with labor union directly. BE’s (Bolton Engineering) contract obligations only relies on the contractual agreement made with Rocket Motor Corporation (RMC). The Project labor agreement only meant to apply to work performed on the job site s Bolton Engineering contend, or could the terms the project labor agreement also be applied to offsite work as well as the Union contends? However, the case study does not state the specifics of the labor union agreement that was included in the agreement between Bolton Engineering and Rocket Motor Corporation it did state that a pledge to adhere to project labor agreement previously signed by RMC and the 17 unions was included. But a pledge does not necessarily mean that there was a written signed agreement. Another twist to this case in regards as to where the liabilities fall is Bolton Engineering subcontracted out the work and the work was performed offsite and not on site. The only way I could see that Bolton Engineering would be liable in this case if the agreement states conditions applies to onsite and off-site projects and it was also included in the contract agreement between RMC and BE. In my opinion, I would think that if the pledge was…

    • 752 Words
    • 2 Pages
    Good Essays
  • Powerful Essays

    Did the development in European warfare during the Sixteenth Century amount to a ‘Military Revolution’?…

    • 2124 Words
    • 9 Pages
    Powerful Essays
  • Best Essays

    Outsourcing a business process requires careful planning and considerations. This report will cover the elements required to make sure the client’s and vendor’s business is protected developing a contract and formalising a relationship, requirements that need to included in a contract in order to achieve a successful business outcome, issues surrounding staff displacement,the effects it will have on the company and staff and how to deal with these issues.…

    • 3964 Words
    • 16 Pages
    Best Essays
  • Good Essays

    The documentary 1-800-India is a very informative documentary showing the out sourcing industry in India. The documentary goes beyond just out sourcing and shows the many benefits it has for the people in India. It tells how it has seventeen thousand employees, and about fifty percent of the employees are woman, which is a change for woman in the society. Twenty percent of woman in India have jobs now due to Business Process Outsourcing. This is good for India because more women are getting an education and are learning more than ever before. The men and woman of Business Processing Outsourcing have been educated, and are able to speak English and speak to people in places such as the United States and Australia. They are gaining a better understanding of credit and mortgages along with other things that they never understood or even heard about before. They are now having more efficient forms of power, and transportation for the employees to go to and from work and have round the clock hours and a cafeteria open 24 hours a day serving breakfast, lunch and dinner along with snacks for the employees. They are helping India’s economy greatly because there is more money and jobs circulating around which then brings up the economy. Men and women who work for Business Process Outsourcing are waiting longer to get married because they are focusing on their careers and education and are not having arranged marriages. They are also waiting longer to have children because they are so happy with their jobs and being able to earn money that they have grown accustomed to having both the husband and wife work, and if the wife gets pregnant and is out of work for a little while, this might cause financial problems. This is also something that is true in many other societies, including the United States. Many women are waiting longer to have children and are waiting longer to get married. Many people are into their careers and enjoy the amount of money that they have now that…

    • 851 Words
    • 4 Pages
    Good Essays
  • Best Essays

    References: Business Process Outsourcing, BPO and IT Outsourcing from Affiliated Computer Services | ACS. (n.d.). Retrieved January 19, 2012, from http://www.acs-inc.com…

    • 3110 Words
    • 89 Pages
    Best Essays
  • Better Essays

    Offshore outsourcing, the sending of jobs to lower wage countries, has become a very popular practice amongst U.S. companies seeking ways to cut back on their operating costs. The idea of outsourcing has made for a highly emotional situation because of two dramatically different effects: it leads to layoffs and dislocations for workers. Well-educated workers in other countries are willing to work for a fraction of the wages paid to Americans, resulting in massive savings for American companies. The U.S. imports goods that would cost higher to produce domestically, and it creates and sells to other countries goods that would cost more for them to create on their own. The immediate problem resulting from outsourcing jobs is workers in the U.S. can become unemployed. The problem that causes a debate over outsourcing is even though it promises a better life for all involved; it causes hardships on the American workers when they are laid off. Economists argue that outsourcing is a bad choice because of the workers that are being laid off and displaced.…

    • 1701 Words
    • 7 Pages
    Better Essays
  • Powerful Essays

    As more companies expand their business globally, they are seeing more opportunities and an increased set of threats to the market. Threats like war, political revolutions, new currencies, and natural disasters can affect growth and political stability throughout the world, so in order to successfully compete in the international market more companies are faced with the decision of relocating part of their operation offshore. This paper will address what key elements companies in this situation need to address, such as, quality of customer service provided, security of confidential information, and the possibilities of cost savings, in order to be sure that outsourcing is the best solution for their company.…

    • 1811 Words
    • 8 Pages
    Powerful Essays
  • Good Essays

    Indian Bpo's

    • 913 Words
    • 4 Pages

    1. How has the global economic downturn, discussed in the opening profile and throughout this chapter, impacted jobs outsourcing in the BPO industry?…

    • 913 Words
    • 4 Pages
    Good Essays
  • Good Essays

    1) Describe a business that you would like to start. Discuss how you would use global outsourcing to accomplish your goals.…

    • 1321 Words
    • 6 Pages
    Good Essays
  • Satisfactory Essays

    IT Landscape

    • 539 Words
    • 11 Pages

    The IT Landscape Agenda      What is IT? How does IT work? The IT environment Sales & IT Q&A What is IT?…

    • 539 Words
    • 11 Pages
    Satisfactory Essays
  • Powerful Essays

    References:         Destination India : An Insight into the Domestic BPO Market (2009) – Ernst & Young Trends in Domestic BPO (December, 2009) – ValueNotes Domestic BPO Growth (2009) - TechMahindra Indian Domestic BPO Market – An Emerging Opportunity (January, 2008) – Avendus Domestic BPO Scope (August, 2008) - NASSCOM India BPO Study (2008) - NASSCOM & EVEREST India Domestic BPO Market (2007) – IDC Domestic Services Market Opportunity (2006) - NASSCOM & IDC…

    • 7161 Words
    • 29 Pages
    Powerful Essays
  • Good Essays

    An advantage of BPO is the way in which it helps to increase a company’s flexibility. However, several sources[which?] have different ways in which they perceive organizational flexibility. Therefore business process outsourcing enhances the flexibility of an organization in different ways.…

    • 557 Words
    • 3 Pages
    Good Essays
  • Good Essays

    HI Before this, one needs to gain an understanding about BPO's and what businesses are Indian companies doing in this segment?…

    • 1510 Words
    • 7 Pages
    Good Essays
  • Good Essays

    Outsourcing

    • 791 Words
    • 4 Pages

    | Just because the activity is not a core competency for your firm does not mean an outsource provider is more competent and efficient.…

    • 791 Words
    • 4 Pages
    Good Essays
  • Good Essays

    This year, the business process outsourcing (BPO) industry is expected to continue to be major job provider in the country. At the same time, the tourism sector will be given priority as it can generate jobs that require various level of skills.Agro-industrial processing and other allied industries will be intensified, especially for those living in the rural areas, so they will no longer have to transfer to the cities to look for jobs, he said.…

    • 854 Words
    • 4 Pages
    Good Essays