Business Process Outsourcing in India
(A)DISSERTATION TITLE
Business process outsourcing in India: The present and the future of this industry.
(B)FOCUS
(B.1) Aim
The main aim is to conduct a thorough research and develop an understanding on the history, growth and latest trends of the business process outsourcing (BPO) industry in India.
(B.2)Objectives
In order to achieve the full potential of the aim the following are the objectives * To understand the conceptual background of outsourcing and the reasons why companies outsource jobs. * To understand the history of globalization in India and how business process outsourcing has been a major outcome of it. * To review and research how companies outsource business process units to third party companies such as Genpact. * To conduct an in-depth analysis on why companies choose India as a strategic point to outsource jobs and the future plans. * At the end of the research recommendations as a consultant will be given to new businesses involved in business process outsourcing in reference to the present techniques used.
The researcher has three years of experience in this industry and has a clear understanding on the functions and activities of the companies involved in this industry. He also has access to some of the major outsourcing companies in India such as Genpact, Dell, Wipro and Satyam, which are among the top BPO’s in India. Therefore it will not be difficult to achieve the objectives as mentioned above. The motive to study this will be explained in the next chapter.
(C)CONTEXT
(C.1)Background of study
Though India has been on the road of recovery since its independence, the trends picked up only in the 90’s when the government made exclusive policies that were committed to liberalization and privatization. The telecom sector in the country which saw strong hold till the early 90’s due to its state ownership and thus the enjoyed a monopoly in the market.
The changes in the market scenario in the market in
Business process outsourcing in India: The present and the future of this industry.
(B)FOCUS
(B.1) Aim
The main aim is to conduct a thorough research and develop an understanding on the history, growth and latest trends of the business process outsourcing (BPO) industry in India.
(B.2)Objectives
In order to achieve the full potential of the aim the following are the objectives * To understand the conceptual background of outsourcing and the reasons why companies outsource jobs. * To understand the history of globalization in India and how business process outsourcing has been a major outcome of it. * To review and research how companies outsource business process units to third party companies such as Genpact. * To conduct an in-depth analysis on why companies choose India as a strategic point to outsource jobs and the future plans. * At the end of the research recommendations as a consultant will be given to new businesses involved in business process outsourcing in reference to the present techniques used.
The researcher has three years of experience in this industry and has a clear understanding on the functions and activities of the companies involved in this industry. He also has access to some of the major outsourcing companies in India such as Genpact, Dell, Wipro and Satyam, which are among the top BPO’s in India. Therefore it will not be difficult to achieve the objectives as mentioned above. The motive to study this will be explained in the next chapter.
(C)CONTEXT
(C.1)Background of study
Though India has been on the road of recovery since its independence, the trends picked up only in the 90’s when the government made exclusive policies that were committed to liberalization and privatization. The telecom sector in the country which saw strong hold till the early 90’s due to its state ownership and thus the enjoyed a monopoly in the market.
The changes in the market scenario in the market in
References: COLLIS, J. and HUSSEY, R. 2003. Business research: a practical guide for undergraduate and postgraduate students. 2nd ed. Basingstoke: Palgrave Macmillan.