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Business Sourcing
A BUSINESS PROCESS OUTSOURCING COMPANY

(NIGERIA NATIONAL PETROLEUM CORPORATION). NNPC

TABLE OF CONTENT
1.0 INTRODUCTION 1.1 MAIN PRODUCT AND SERVICE 1.2 THE MAIN CUSTOMER OF NNPC 1.3 ODER QUALIFER OF NNPC
1.4 ORDER WINNER OF NNPC 1.0 OPERATIONAL PROCESS 2.4 INPUT RESOURCES 2.5 TRANSFORMING ACTIVITIES 2.6 OUTPUT PRODUCT AND SERVICES 2.0 LITERATURE REVIEW 3.7 BENEFITS OF TOTAL QUALITY MANAGEMENT 3.8 DEVELOPMEMT OF TQM IN AN ORGANISATION IN COMING FIVE (5) YEARS. 3.0 CONCEPTS OF TOTAL QUALITY MANAGEMENT (TQM). 4.9 THREE CONCEPTS OF A SUCCESSFUL BUSINESS ORGANISATION. 4.10 CHALLENGES
REFERENCES

1.0 INTRODUCTION 2.1 MAIN PRODUCT AND SERVICE. The Corporation was given powers and operational interests in refining and exploration activities, petrochemicals and products transportation as well as marketing. Between 1978 and 1989, NNPC constructed refineries in Warri, Kaduna and Port Harcourt and took over the 35,000-barrel Shell Refinery established in Port Harcourt in 1965. 2.2 THE MAIN CUSTOMER OF NNPC. * Local Refineries * International Refineries * Internationally recognized Oil & Gas traders * Total Petrol Station. * Conoil Petrol Station * Lister Petrol Station * Texaco Petrol Station * Agip petrol Station * And any other Petrol Station who are subsidiary to them.

2.3 ORDER QUALIFIER OF NNPC * A bonafide end user who owns a refinery and sales outlet. * An established and globally recognised large volume trader proof of its global network, its operations and volumes of crude oil handled in the last three years.

1.4 ORDER WINNER OF NNPC * The decision



References: Oakland, J. S. (2004) On Quality Management. Oxford: Elsevier Butterworth –Heinemann. Blake, M.B. (2006) Advanced Learning Technologies: Sixth International conference. Francis, F. (2009): Advances in Computational Tools for Engineering Applications: International Conference. pp 351 – 354. Scheuner, S. (2009): Management of Engineering & Technology, Portland International Conference. pp 105 – 114. Prajogo, Daniel I (2005).International Journal of Operational Research, Vol.168 (1), pp.35-50. Talha, M. (2004) The Bottom Line: Managing Library Finances, Vol.17 issue (1), p.15-19. Raine Isaksson (2006):Business Process Management Journal, Vol.12(5), p.632-645 Clinton O. Longenecker, Joseph A. Scazzero, (1996) "The ongoing challenge of total quality management", The TQM Magazine, Vol. 8 Iss: 2, pp.55 - 60.

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