Potential questions, Students learn to:
Examine contemporary business issues into: * Discuss the balance between cost and quality in operations strategy. * Examine the impact of globalisation on operations strategy. * Identify the breadth of government policies that affect operations management. * Explain why corporate social responsibility is a key concern in operations management.
Investigate aspects of business using hypothetical situations and actual business case studies to: * Describe the features of operations management for businesses in a tertiary industry. * Assess the relationship between operations and other key business functions in two actual businesses. * Explain how operations strategy can help a business sustain its competitive advantage. * Recommend possible operations for one hypothetical business.
Students learn about:
* Role of operations management
* Operations are the day to day activities of a business. * Inputs are the components used to make a product. * Transformation process is the process of changing an input into something else. * To produce; Outputs are the final product or finished good. * To achieve; Productivity is the measure of how efficiently goods and services are produced.
The creation of goods and the services of a business, the transformation process is to do with the transformation of inputs into outputs and the services; products being sold, this involves: * planning activities * purchasing inputs * managing inventory * selecting and implementing manufacturing processes * Developing strategies to gain a sustainable competitive advantage.
* The strategic role of management – cost leadership, good/service differentiation
Strategic role * To achieve long term goals. * Operation is concerned with the transformation of inputs to outputs. * Transformation is any changes made to inputs that adds value