The Importance of Letters
Commercial correspondence is the correspondence you share with another party during the course of or in continuation of a business transcation.It is a very important part of business, primarily because it is a form of written documentation. It gives statement of objectives. Commercial correspondence is not only important to business; it is a critical aspect of business. Commercial correspondence acts as a reference point for any queries. A business letter is a formal way of communication between two or more parties. Business letter should be terse, clear and to the point. Businessmen are busy people, and have no time to read long, rambling and confused letters. Despite the popularity of faxes and e-mails letters are still a very important method of communication. Letters develop relationship, between friends, colleagues, important business contacts, even strangers. The nature of the relationship is reflected in the tone and style of the letter. Letters represent your company’s public image and your competence. Letters are more personal than a report, yet more formal than memo and email. Letters constitute an official legal record of an agreement. Letters provide a wide range of corporate information. Letters are ambassadors for you and for your organization; you cannot put across your message in person, so your letter acts on your behalf. Ensure that your letters portray you as a appropriable, caring, efficient and professional .An efficient business letter swill say what you want it to say clearly and simply. It will show respect for the reader .It will be precise and straight forward. It will be relevant and it will be action-centered.
Business letters are naturally much more formal in style than friendly letters. Certain forms of polite expression are used, such as;
“I shall be much obliged if you will send me”
“Please dispatch your earlier convenience,” etc.
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References: High School English Grammar and Composition by Wren and Martin Essential Communication Skills by Shirly Tylor’s Business Communication Skills by Marry Ellen Guffey and Bertha Du-Babcock.