CVI Ware Case Study: Civilian Employee

1. CVI Ware maintains a professional appearance throughout his shift. He reports to duty in a clean uniform and is well-groomed. CVI Ware’s footwear is always polished. CVI Ware’s appearance is in accordance with General Order 26-04 Dress and Appearance of Civilian Employees. He understands his responsibilities and duties as a Commercial Vehicle Inspector. CVI Ware responds positively to corrective criticism. His morale and work attitude are always positive.

2. 32-02 Supervisor/Subordinate Relationships, 42-06 Criminal Interdiction, 68-06 Commercial Vehicle Enforcement Operations, 68-07 Commercial Vehicle Out-of-Service Policy, 35-02 Civilian Employee Performance Appraisals, 44-01 Juvenile Procedures, 51-02 Intelligence Alert System
CVI Ware has demonstrated his ability to perform level I, II, III, and VII inspection with little assistance. However, on one occasion during week 6, he neglected to remove the wheel chocks after his inspection was completed. He arrives to work each day on time and is in full uniform with his computer open at the beginning of his shift. CVI Ware presents himself in a professional manner when performing his duties. He is cooperative and willing to follow directions, and receive guidance. CVI Ware uses proper interview techniques and speaks in a calm, clear voice. On September 24, CVI Ware was able to identify a carrier that was displaying improper markings by successfully interviewing the driver. CVI Ware can complete most commonly used patrol forms, and can issue trip permits using MoDOT’s online permit system. CVI Ware, requires some assistance when formulating the supporting details for violations on his SHP-225 inspection reports. On September 23, CVI Ware did not give enough specific detail for a chafing hose violation. He did not include addition descriptors such as “actively” and “causing flat spots”. His description left a question of whether a violation even existed. I discussed with CVI Ware the importance of including details in the inspection report, and how lack of details can lead to an inspection challenge. On September 26, he neglected to add a 20% brake out-of-service violation, and on September 30, he listed the incorrect time for an eight hour log book violation. On September 28 and 29, CVI Ware neglected to update his monthly activity sheet. During week 5, CVI Ware failed to complete his Time and Leave Record on time at the end of the week. He completed and submitted the time record on the first day after returning from