Cafe Fusion
Contents
Introduction to the Assignment Pages 2-3
Café Fusion questionnaire and diagrams Page 4
Policies and improvements Pages 4-7
My personal experience in Café Fusion Page 7
Benchmark (what the café will strive to be like) Pages 8-9
Changes and developments Pages 10-11
Conclusion Page 12
Bibliography Page 13
I have been hired as the front of house supervisor in the established venue of Café Fusion. I will be attempting to iron out the inconsistencies that management have mentioned and do my best to improve the café to better its quality, service, atmosphere and healthy alternatives. Management has also informed me that they have decided to open on weekends in an attempt to accommodate the heightened trade over this time. I will also be increasing the café’s opening hours to provide breakfast and late lunch.
I will overview and adjust the cafes mission statement and policies to better fit the new style of the café. Training systems will need to be put into place and staff will be required to complete each training unit before functioning in that section.
I will be changing the name and the look of Café Fusion in an attempt to bring in new customers and make the establishment more sophisticated and more pleasurable to both work and dine in. The café will be table service, so customers who are dining in will be seated and their order brought to their table.
Whilst working in Café Fusion, I presented a questionnaire to customers to gather feedback and criticism of the venue and where improvements could be made. These will be evaluated, graphed and used to help understand what the customer wants, and how to supply them with what they desire.
Communication methods will be discussed in detail to allow staff to show consideration and respect to all customers and learn not to offend others from different cultures, sexualities or
Introduction to the Assignment Pages 2-3
Café Fusion questionnaire and diagrams Page 4
Policies and improvements Pages 4-7
My personal experience in Café Fusion Page 7
Benchmark (what the café will strive to be like) Pages 8-9
Changes and developments Pages 10-11
Conclusion Page 12
Bibliography Page 13
I have been hired as the front of house supervisor in the established venue of Café Fusion. I will be attempting to iron out the inconsistencies that management have mentioned and do my best to improve the café to better its quality, service, atmosphere and healthy alternatives. Management has also informed me that they have decided to open on weekends in an attempt to accommodate the heightened trade over this time. I will also be increasing the café’s opening hours to provide breakfast and late lunch.
I will overview and adjust the cafes mission statement and policies to better fit the new style of the café. Training systems will need to be put into place and staff will be required to complete each training unit before functioning in that section.
I will be changing the name and the look of Café Fusion in an attempt to bring in new customers and make the establishment more sophisticated and more pleasurable to both work and dine in. The café will be table service, so customers who are dining in will be seated and their order brought to their table.
Whilst working in Café Fusion, I presented a questionnaire to customers to gather feedback and criticism of the venue and where improvements could be made. These will be evaluated, graphed and used to help understand what the customer wants, and how to supply them with what they desire.
Communication methods will be discussed in detail to allow staff to show consideration and respect to all customers and learn not to offend others from different cultures, sexualities or
Bibliography: Café Menu is based on a word template, with pictures by: Couch: Mural: