California Sutter Health Approach Case Study
California Sutter Health Approach
Debbie Daniels
ACC 281 Accounting Concepts for Health Care Professionals
Instructor: Marquita Blackwell
February 23, 2015
Introduction
Sutter Health is a non-profit community-based healthcare system. It is based in Sacramento, Northern California. The healthcare system serves patients and families where the healthcare providers join resources and share expertise to develop and advance the quality of healthcare. The non-profit network initiated an interface with the intention of developing revenue collection of the healthcare facilities that would be collected from self-pay patient (Souza & McCarty, 2007). The traditional payment processing system had disadvantages that delayed the process of effective revenue collection of the healthcare facilities. The limitations of the processing system were as a result of the lack of accessibility to precise information in the accounts. The Patient Financial Services staffs were not in a position to get real-time information that would aid in accessing the financial and operational indicators of the healthcare facility (Souza & McCarty, 2007). There was also ineffective and inefficient performance measures in the healthcare facilities. The centers of service provision were patchy. There were also issues with the upfront collections. In order to address these …show more content…
The self-pay method of paying bills that had previously been used did not ensure accountability and the maximization of revenue. The Sutter Healthcare evaluated their accountability and transparency in the revenue collection systems. Such an evaluation resulted in the identification of the major problems that could be solved. The traditional system did not encourage responsibility and accountability to the staff that were charged with revenue collection. It was eliminated and other systems brought into place (Holmes & Pink,
Debbie Daniels
ACC 281 Accounting Concepts for Health Care Professionals
Instructor: Marquita Blackwell
February 23, 2015
Introduction
Sutter Health is a non-profit community-based healthcare system. It is based in Sacramento, Northern California. The healthcare system serves patients and families where the healthcare providers join resources and share expertise to develop and advance the quality of healthcare. The non-profit network initiated an interface with the intention of developing revenue collection of the healthcare facilities that would be collected from self-pay patient (Souza & McCarty, 2007). The traditional payment processing system had disadvantages that delayed the process of effective revenue collection of the healthcare facilities. The limitations of the processing system were as a result of the lack of accessibility to precise information in the accounts. The Patient Financial Services staffs were not in a position to get real-time information that would aid in accessing the financial and operational indicators of the healthcare facility (Souza & McCarty, 2007). There was also ineffective and inefficient performance measures in the healthcare facilities. The centers of service provision were patchy. There were also issues with the upfront collections. In order to address these …show more content…
The self-pay method of paying bills that had previously been used did not ensure accountability and the maximization of revenue. The Sutter Healthcare evaluated their accountability and transparency in the revenue collection systems. Such an evaluation resulted in the identification of the major problems that could be solved. The traditional system did not encourage responsibility and accountability to the staff that were charged with revenue collection. It was eliminated and other systems brought into place (Holmes & Pink,