Does Calveta’s operating approach offers a sustainable competitive advantage?
Main Issue
Yes, Calveta’s is able to create and maintain a sustainable competitive advantage throughout its operating approach.
Analysis of issue
A. Possess own principles or strategies “Antonio’s Way”.
In order to increase or twice the revenue as promised to his father within five years, Frank need to consider on the growth strategies for his organization. With these, Frank is always concern about the principles or strategies that proposed by his father and it’s applied throughout the organization, which is “Antonio Way”. This principles conveys the ultimate aim of Calveta’s which is quality of services and customer satisfaction, leads the development of employees in Calveta’s, maintaining the stability of profitability growth. As a fact, “Antonio way” provides a clear track of direction for Calveta’s in terms of operations on how to manage the organization effectively. “Antonio Way” also helps Frank in managing the organization. For instances, when frank in the dilemma of continuing or expanding calveta’s operation into hospital segment or acquiring Great Southwest Dining , Frank used “Antonio Way” as a guideline to make a better decision that related with calveta’s operation. This aspect highlights that such principles will provide an efficient channel of operation for the organizations and maintain sustainability of the competitive advantage of calveta’s through practice of “Antonio Way’ by knowing what need to be done and to accomplish for the Calveta’s achievement.
B. Quality of food and services.
Calveta’s maintains its sustainable competitive advantage by solely emphasize and prioritize the issues of upgrading the quality of food and services time to time. Since, any bad reputation of quality of food and service will jeopardize the trust and experience of customers towards the organizations. This will lead to an increase of competition due to the shifting