Caregroup Case Study Summary
CareGroup, a team of health-care professionals consisting of several care facilities, provided a wide-range of healthcare services for the residents of eastern Massachusetts. John Halamka, CareGroup’s CIO, was in charged with managing everything that’s IT related for CareGroup. Under his leadership, IT systems of the facilities were upgraded and brought together under a common system, Meditech. On November 13, 2002, CareGroup’s network experienced a network collapse, causing every software application that required network communication to stop working. Halamka must now find the cause of the problem and get the network running as soon as possible.
CareGroup’s network had experienced a total network failure to its central system. This was disastrous …show more content…
Halamka is correct because had CareGroup not try to cut cost in using their own IT people for the job instead of hiring consultants for the Meditech installation, things might have been different. Experts that are specialized in their field are better trained for the job and can spot potential problems. Moreover, if Halamka had not brought in Cisco’s elite team of IT expert to fix the network problem, the negative impact would have been much greater for CareGroup and its patients.
Lesson #2: Do not let anyone individual in your IT group became the sole point of failure. Halamka is correct because CareGroup IT Department had one expert that understood the ins and outs of their network. However, the individual had left before the event occurred and took with him the knowledge and experience of working on CareGroup’s network. Without a replacement, the IT Department was left in a vulnerable position.
Lesson #3: Keep your working knowledge current. Halamka is correct because in the IT field, technology can change with a rapid pace. New techs today can become obsolete within a year. The networking staff were unable to foresee potential problems because they were not informed of new network technologies. They were also not prepared to handle the
CareGroup’s network had experienced a total network failure to its central system. This was disastrous …show more content…
Halamka is correct because had CareGroup not try to cut cost in using their own IT people for the job instead of hiring consultants for the Meditech installation, things might have been different. Experts that are specialized in their field are better trained for the job and can spot potential problems. Moreover, if Halamka had not brought in Cisco’s elite team of IT expert to fix the network problem, the negative impact would have been much greater for CareGroup and its patients.
Lesson #2: Do not let anyone individual in your IT group became the sole point of failure. Halamka is correct because CareGroup IT Department had one expert that understood the ins and outs of their network. However, the individual had left before the event occurred and took with him the knowledge and experience of working on CareGroup’s network. Without a replacement, the IT Department was left in a vulnerable position.
Lesson #3: Keep your working knowledge current. Halamka is correct because in the IT field, technology can change with a rapid pace. New techs today can become obsolete within a year. The networking staff were unable to foresee potential problems because they were not informed of new network technologies. They were also not prepared to handle the