They clarify that all human beings are fragile and despite their high qualifications or importance in the company, they would always need the communication, interaction, and understanding and support (e.g. effort acknowledged) from their leaders to feel valued and part of the organization. Carlos Ghosn use of empathy with Nissan’s employees has shown to be effective as it allowed to break all cultural boundaries, highly increased the profits, and opened many doors for Nissan to reach a big part of the world that it did not access in the past. His following statements in one of his interviews perfectly define what empathy mean to him; “cultural differences should be used as a catalyst for chance, not as crutch that inhibits chance. You can learn a lot from somebody who is not like you.” Regarding the importance of his employees, he mentioned that “your employees are the company’s most valuable assets. Make sure you are focused on them. Bring in them motivation and sense of ownership, then you can do your miracle” (Carlos Ghosn,
They clarify that all human beings are fragile and despite their high qualifications or importance in the company, they would always need the communication, interaction, and understanding and support (e.g. effort acknowledged) from their leaders to feel valued and part of the organization. Carlos Ghosn use of empathy with Nissan’s employees has shown to be effective as it allowed to break all cultural boundaries, highly increased the profits, and opened many doors for Nissan to reach a big part of the world that it did not access in the past. His following statements in one of his interviews perfectly define what empathy mean to him; “cultural differences should be used as a catalyst for chance, not as crutch that inhibits chance. You can learn a lot from somebody who is not like you.” Regarding the importance of his employees, he mentioned that “your employees are the company’s most valuable assets. Make sure you are focused on them. Bring in them motivation and sense of ownership, then you can do your miracle” (Carlos Ghosn,