Carnival cruises
News Clipping #1 Arun Kuruvilla
A Carnival guarantee for the nervous cruiser
By Katia Hetter, CNN
Link to the article:
http://www.cnn.com/2013/09/12/travel/carnival-cruises-guarantee/index.html?hpt=hp_bn10
Article Text:
(CNN) -- Worried about booking a Carnival Cruise Lines vacation?
Problems aboard the Carnival Legend, Carnival Dream, Carnival Triumph and Carnival Splendor cruise ships may have some first-time cruise customers thinking twice about booking a Carnival brand cruise.
Maybe Carnival's "Great Vacation Guarantee," announced Thursday, will calm those potential fears.
If customers notify the ship's guest services desk of their desire to end their cruise during that first 24 hours, the cruise line will return their money and take them home without any cost to the customers.
Will Carnival keep its customers?
The guarantee offers even more: 10% on top of the full refund of the cruise fare, free return air transportation from the next port of call, free ground transportation and hotel accommodations (if necessary) and a $100 shipboard credit for a future Carnival cruise.
"We are proud to carry nearly 4.5 million satisfied guests each year and are very confident in the quality of the vacation experience we provide on board the 24 ships of Carnival Cruise Lines," said Gerry Cahill, Carnival president and CEO, in a statement.
"The 'Great Vacation Guarantee' is designed to provide an assurance to those consumers who may be considering a cruise that we stand behind our product and, if they are dissatisfied for any reason, they have a simple and hassle-free means for receiving a full refund and more."
Carnival's original vacation guarantee, unveiled in 1996, didn't offer as many benefits. It provided a pro-rated refund for the unused portion of the cruise and airfare reimbursement back to the port of embarkation only.
"It's brilliant on Carnival's part, and it's good for the cruise industry," says Carolyn Spencer Brown,
A Carnival guarantee for the nervous cruiser
By Katia Hetter, CNN
Link to the article:
http://www.cnn.com/2013/09/12/travel/carnival-cruises-guarantee/index.html?hpt=hp_bn10
Article Text:
(CNN) -- Worried about booking a Carnival Cruise Lines vacation?
Problems aboard the Carnival Legend, Carnival Dream, Carnival Triumph and Carnival Splendor cruise ships may have some first-time cruise customers thinking twice about booking a Carnival brand cruise.
Maybe Carnival's "Great Vacation Guarantee," announced Thursday, will calm those potential fears.
If customers notify the ship's guest services desk of their desire to end their cruise during that first 24 hours, the cruise line will return their money and take them home without any cost to the customers.
Will Carnival keep its customers?
The guarantee offers even more: 10% on top of the full refund of the cruise fare, free return air transportation from the next port of call, free ground transportation and hotel accommodations (if necessary) and a $100 shipboard credit for a future Carnival cruise.
"We are proud to carry nearly 4.5 million satisfied guests each year and are very confident in the quality of the vacation experience we provide on board the 24 ships of Carnival Cruise Lines," said Gerry Cahill, Carnival president and CEO, in a statement.
"The 'Great Vacation Guarantee' is designed to provide an assurance to those consumers who may be considering a cruise that we stand behind our product and, if they are dissatisfied for any reason, they have a simple and hassle-free means for receiving a full refund and more."
Carnival's original vacation guarantee, unveiled in 1996, didn't offer as many benefits. It provided a pro-rated refund for the unused portion of the cruise and airfare reimbursement back to the port of embarkation only.
"It's brilliant on Carnival's part, and it's good for the cruise industry," says Carolyn Spencer Brown,