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Case Analysis
1. What are the training objectives for the CSS training program? Indicate how these objectives are tied to the KSA requirements. Assume that all trainees have college degrees but need KSAs in all other areas listed in the Qualifications section.

Training objectives are having the ability to read and write, having personal computing skills that are sufficient enough to use word processing and spreadsheet, and should have supervisory skills. Should also be able to solve problems, communicate properly, and conflict management skills. All these objectives are tied together because they are the skills required to ensure that the trainees will have all the skills needed to supervise.

2. Based on the training objectives provide a training agenda, indicating the time allocated and order of modules in your program.

Module 1
(Week 1)
In week one, the worker will need to work on the basic ability to read. We will complete reading exercise for 3 hours a day. The training methods that would be used are to lecture, do exercises, demonstrates and handouts.

(Week 2)
In week one the concentration should be on writing, all trainees should have great writing skills. There will be lectures, and then exercise will be done every day. The training methods that would be used are to lecture, do exercises, demonstrates and handouts.

(Week 3)
Week three requires the practice of great oral communication skills. This gives the worker the ability to communicate effectively. Oral exercises will be demonstrated amongst the class on a daily basis. The training methods that would be used are to lecture, do exercises, demonstrates and handouts.
Module 2
(Week 1)
In module 2 week 1 the focus is on personal computing skills. This will allow the worker to be able to work on spreadsheets and use word processing. There will be computer exercises available. The training methods that would be used are to lecture, do exercises, demonstrates and handouts.

(Week 2)
Week two will

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