case study

The first specific HR problem I think Carter Cleaning will have to grapple with is staffing. Because in Carter Cleaning Company once the investment in machinery was made, the stores could be run with just one unskilled attendant and none of the labor problems one normally expects from being in the retail service business. Staffing refers to determining what type of people you should hire; recruiting prospective employees; selecting employees; training and developing employees; setting performance standards; evaluating performance; counseling employees; compensating employees. Staffing the company with the right human capital by identifying the skills and competencies that are required to perform the jobs and the type of people that should be hired. Sourcing candidates and establishing an efficient and effective recruiting and selection process will be an important first step.The second specific HR problem that the Carter Cleaning Company will have to grapple with is planning. Strategy of “ related diversification” by adding new services that were related to and consistent with Jack Carter’s existing coin laundry activities. Planning define as establishing goals and standards; developing rules and procedures; developing plans and forecasting. Planning and establishing operational goals and standards and developing rules and procedures to support business goals and strategies. Failure to do so will result in a lack of clarity around performance expectations down the line as each store becomes operational.

Then, next HR problem in Carter Cleaning Company will have to grapple with is organizing. It’s because expanded line of services, Jack Carter renamed each of his two stores Carter Cleaning Centers and was sufficiently satisfied with their performance to open four more of the same type of stores over the next 5 years. Organizing refers to giving each subordinate a specific task; establishing departments; delegating authority to subordinates; establishing channels