case study
Chapter3. Skill Approach
CASE 3.3
Questions:
1). What accounts for Andy’s success in the restaurant business?
2) From a skills perspective, how would you describe the three managers, Kelly, Danielle, and Patrick? What does each of them need to do to improve his or her skills?
3) How would you describe Andy’s competencies? Does Andy’s leadership suggest that one does not need all three skills in order to be effective?
Answers:
1) I think there are two reasons, which might the keys of his success in business.
Firstly, his approach is really great. He knows that the real differences between restaurants are something more than tasty food. A good connection with customer is more important. It is by the communications, he always know what is the customer real needs and always catch up with their the latest trendiness, so that he can attract more customers come. Secondly, he knows well about all his employees. He knows what is the merit and weakness of each of them, and then he can arrange their positions according to that information, so that they can work more efficiently and also feel comfortable to the working environment.
2)
According to the skills perspective, I think Kelly has a good technical skill, because she has adequate knowledge about the proficiency in her work, but she is not much good at deal with salespeople, which means that she need to improve his human skill, including how to communicate and work with her colleagues and so on. Compared with Kelly, Danielle possesses strong human skills, because he know how to communicate with customer effectively and always know what are their needs. On the other hand, Danielle’s weakness is his poor technical skills, because according to the case, he is lousy with numbers, however, as a business person, it is not a good sign. Technical skills are important during our daily works. Patrick, somehow same as Kelly, is weak on the people side, therefore he need to improve his human skills as well.
3)
I really
CASE 3.3
Questions:
1). What accounts for Andy’s success in the restaurant business?
2) From a skills perspective, how would you describe the three managers, Kelly, Danielle, and Patrick? What does each of them need to do to improve his or her skills?
3) How would you describe Andy’s competencies? Does Andy’s leadership suggest that one does not need all three skills in order to be effective?
Answers:
1) I think there are two reasons, which might the keys of his success in business.
Firstly, his approach is really great. He knows that the real differences between restaurants are something more than tasty food. A good connection with customer is more important. It is by the communications, he always know what is the customer real needs and always catch up with their the latest trendiness, so that he can attract more customers come. Secondly, he knows well about all his employees. He knows what is the merit and weakness of each of them, and then he can arrange their positions according to that information, so that they can work more efficiently and also feel comfortable to the working environment.
2)
According to the skills perspective, I think Kelly has a good technical skill, because she has adequate knowledge about the proficiency in her work, but she is not much good at deal with salespeople, which means that she need to improve his human skill, including how to communicate and work with her colleagues and so on. Compared with Kelly, Danielle possesses strong human skills, because he know how to communicate with customer effectively and always know what are their needs. On the other hand, Danielle’s weakness is his poor technical skills, because according to the case, he is lousy with numbers, however, as a business person, it is not a good sign. Technical skills are important during our daily works. Patrick, somehow same as Kelly, is weak on the people side, therefore he need to improve his human skills as well.
3)
I really