BIG CHANGES FOR A SMALL HOSPITAL
REVOLUTION BY A LEADER
CASE GIST
This case is story of big changes for a Small Hospital.
Story is rounded around F .NICHOLAS JACOBS. He started work for small hospital named as Windber Medical center facility as a president. Firstly he was dread when he entered in new environment. Then he started to work under their culture.
He was discussed with employees and community. Taken idea about people who are directly and indirectly involved with hospital. Then he provides authority to seniors of hospital for improvement. He made a community center that would allow members of community to ask health related question with professionals. Under Jacobs’s leadership Windber has established an affiliation with the Planetree treatment system, which integrates meditation, massage, music and other holistic methods in to traditional health care. Now Windber’s wellness center which offers fitness training, yoga and acupuncture. Very soon they stated to generate profit. Infrastructure are renewed, no of employees are increased. Finally the winder research institute, Windber’s heart disease reversal program has treated about 250 patients.
ISSUES BROUGHT OUT IN THE CASE
The issues that Jacobs noticed in the situation of the small scale hospitals in the industry were:
• The employees were paid 30% less than their counterparts.
• Lack of infrastructure and facilities.
• Decreasing financial resources.
• Changing orientation of customer demands from traditional hospital facilities to the modernized facilities which include massage, music, and other holistic methods of health care.
• The employees interest were not in line with the company’s orientation in those changing times.
Changes brought by Jacobs in the company and surrounding:
• He introduced the “preventive care” philosophy for the society and the hospital both. As he realized that keeping people in the community both physically and mentally healthy also meant financially heath of