CASE STUDY FINAL PAPER 1
Case Study 3-1
University of Wolverhampton:
Becoming an ISO 9000 University
Bailee Cunningham
Shelby Pitts
Haley Wolf
Patrick Nicholson
Professor Dr. Sang-Heui Lee
Quality Management MGMKT 650-01
February 24, 2015
HISTORY
The University of Wolverhampton is a British University. It is mainly located in the city of Wolverhampton which was established in AD circa 980. They have four campuses located at four different locations. Two of them are located in Wolverhampton, one in Walsall, and one in Telford. The University first existed in 1835 as Wolverhampton Mechanics’ Institute. In 1969 it existed as Wolverhampton Polytechnic. The school did not gain its university status until 1992. Once gaining University status they started to expand. The Telford campus was built in 1994. That campus teaches business classes and science and engineering. In 1994, another big thing also happened for the University. They became the first university in the United Kingdom to be rewarded the Charter Mark. The Charter Mark is an award for excellence in customer service. The Universities next branch opened its doors in 1995. The next branch was the second branch in Wolverhampton called Wolverhampton Science Park. This branch was built to focus on relationships with the community. It is where the Creative Industries Centre, Technology Centre, Development Centre and business and technology support services are located. 1997 was a big year for the University as well. This is when they implemented WOLF. WOLF was the online learning framework put in place by the university. They were the first to put in place a system of this kind. They have continued to add to their campuses throughout the years. Implementing many ways to become the best of their kind at not just providing an education but providing a service. The arts have always been a main focus of the school but, another important area to the school is an advancement of the medical field.
PAST
University of Wolverhampton:
Becoming an ISO 9000 University
Bailee Cunningham
Shelby Pitts
Haley Wolf
Patrick Nicholson
Professor Dr. Sang-Heui Lee
Quality Management MGMKT 650-01
February 24, 2015
HISTORY
The University of Wolverhampton is a British University. It is mainly located in the city of Wolverhampton which was established in AD circa 980. They have four campuses located at four different locations. Two of them are located in Wolverhampton, one in Walsall, and one in Telford. The University first existed in 1835 as Wolverhampton Mechanics’ Institute. In 1969 it existed as Wolverhampton Polytechnic. The school did not gain its university status until 1992. Once gaining University status they started to expand. The Telford campus was built in 1994. That campus teaches business classes and science and engineering. In 1994, another big thing also happened for the University. They became the first university in the United Kingdom to be rewarded the Charter Mark. The Charter Mark is an award for excellence in customer service. The Universities next branch opened its doors in 1995. The next branch was the second branch in Wolverhampton called Wolverhampton Science Park. This branch was built to focus on relationships with the community. It is where the Creative Industries Centre, Technology Centre, Development Centre and business and technology support services are located. 1997 was a big year for the University as well. This is when they implemented WOLF. WOLF was the online learning framework put in place by the university. They were the first to put in place a system of this kind. They have continued to add to their campuses throughout the years. Implementing many ways to become the best of their kind at not just providing an education but providing a service. The arts have always been a main focus of the school but, another important area to the school is an advancement of the medical field.
PAST
References: Author N/A. (2015). ISO 9000. Reference for Business. Retrieved from http://www.referenceforbusiness.com/small/Inc-Mail/ISO-9000.html Author N/A. (2010). What is ISO 9000? CEBOS: A Division of QAD. Retrieved from http://www.cebos.com/what-is-iso-9000/ Harris, Rod. (2015). Benefits of ISO 9000. Perry Johnson Registrars. Retrieved from http://www.pjr.com/standards/iso-90012008/benefits-of-iso-9000