Case Study for Midsouth Chamber
Running head: UNNOTICED MISTAKE IN MIDSOUTH CHAMBER
Unnoticed Mistake in Midsouth Chamber of Commerce
Abstract
In continuance of the case of Midsouth Chamber of Commerce, the organization has appointed Sage Niele as a new Vice President of Operations and Chief Financial Official of the company. During her initial period, she looked back and contemplated about the decision she had made to accept the positions and her reasons behind it. Alongside with her internal investigation, the backstory of the significant players in the preceding case was told. The organization’s difficulties with finding a system to replace UNITRAK was described in the case. Throughout their search, the company has found DMA’s software as an alternative to UNITRAK. When the new system was implemented, plenty of flaws and glitches were found that caused several difficulties for Midsouth Chamber of Commerce. With MSCC’s signed contract with DMA, they have allowed DMA to take over and handle the installation and support of the new system. The decision made it difficult for MSCC to recover the system by the end of the case. This left Sage Niele, the new Vice President, tried to find new ways to repair the damage done to an already defective system.Unnoticed Mistakes in Midsouth Chamber of Commerce This review of Midsouth Chamber of Commerce’s history, exposed a number of problems and errors found with the organization’s information systems and as well as its management. First was with the implementation of UNITRAK system. When the UNITRAK’s president, Greg Ginder, was invited to give a short demonstration of the system’s capabilities, Ed Wilson Vice President of Public Affairs of MSCC have agreed with Leon Lassister Vice President of Marketing/Membership to purchase and implement the UNITRAK software without completing the demonstration and testing the UNITRAK system. That quick decision later lead to discovering several problems with the UNITRAK system. The system
Unnoticed Mistake in Midsouth Chamber of Commerce
Abstract
In continuance of the case of Midsouth Chamber of Commerce, the organization has appointed Sage Niele as a new Vice President of Operations and Chief Financial Official of the company. During her initial period, she looked back and contemplated about the decision she had made to accept the positions and her reasons behind it. Alongside with her internal investigation, the backstory of the significant players in the preceding case was told. The organization’s difficulties with finding a system to replace UNITRAK was described in the case. Throughout their search, the company has found DMA’s software as an alternative to UNITRAK. When the new system was implemented, plenty of flaws and glitches were found that caused several difficulties for Midsouth Chamber of Commerce. With MSCC’s signed contract with DMA, they have allowed DMA to take over and handle the installation and support of the new system. The decision made it difficult for MSCC to recover the system by the end of the case. This left Sage Niele, the new Vice President, tried to find new ways to repair the damage done to an already defective system.Unnoticed Mistakes in Midsouth Chamber of Commerce This review of Midsouth Chamber of Commerce’s history, exposed a number of problems and errors found with the organization’s information systems and as well as its management. First was with the implementation of UNITRAK system. When the UNITRAK’s president, Greg Ginder, was invited to give a short demonstration of the system’s capabilities, Ed Wilson Vice President of Public Affairs of MSCC have agreed with Leon Lassister Vice President of Marketing/Membership to purchase and implement the UNITRAK software without completing the demonstration and testing the UNITRAK system. That quick decision later lead to discovering several problems with the UNITRAK system. The system
References: Brown, C., Dehayes, D., Hoeffer, J., Martin, E., & Perkins, W. (2010). Managing Information Technology Seventh Edition. Case Study 1-7 Midsouth Chamber of Commerce (B): Cleaning Up an Information Systems Debacle , 177–185. ManagementStudyGuide.com (2013). Importance of Communication in Organization. Retrieved from: http://managementstudyguide.com/importance-of-communication.htm