Case Study: Infotech Services
Salesperson’s Name: John Daniel
Company: InfoTech Services
1. My position in this company is senior sales officer with title of SSO. My responsibility is looking after the sales matter of this company. I have a duty of reporting my upper management about the sales outcomes on weekly and monthly basis. I am also responsible for increase in sales of different items (different sorts of electronic appliances like cell phones, refrigerators, TVs, Laptops, Desktops, etc.) of this company.
2. I have a degree of BBA (Bachelor in Business Administration). I have working experience of 3 years at this post and I also have 6 years experience as FSO (Filed Sales Officer) in another company. I get this job of SSO in this company (InfoTech Services) based …show more content…
Handling of product’s claims on time, solving the customer’s claims on time and good use of return and exchange policies are helpful for retaining customers. Discount offers and sending the customers weekly next letter about the company’s products and services push the customers to get back on our sales point.
10. As per my experience we can deal with unhappy customers in different ways depending on the conditions. The main thing an unhappy customer needs is to vent. To do as such, they require somebody to listen and, regardless, you are that individual. Listening persistently can defuse a circumstance, the length of the customer feels recognized in his or her complaint. Listen to them. When they are done talking, abridge what you've heard and pose any questions to facilitate clear up their complaint. Non-verbal communication can be fundamentally critical here. Keep eye contact. Stand or sit up straight. Keep your arms uncrossed. Demonstrate how intently you're paying consideration on their issue. In our sales department, we instruct our customer administration reps to dependably be on the same group as the customer. For instance, a customer needs to give back an item outside of the arrival arrangement window. Rather than saying, too bad, it's past the point where it is possible to give back the item, we instruct them to say, it would appear that this purchase is outside of the arrival window, however give me a chance to see what I can accomplish for
Company: InfoTech Services
1. My position in this company is senior sales officer with title of SSO. My responsibility is looking after the sales matter of this company. I have a duty of reporting my upper management about the sales outcomes on weekly and monthly basis. I am also responsible for increase in sales of different items (different sorts of electronic appliances like cell phones, refrigerators, TVs, Laptops, Desktops, etc.) of this company.
2. I have a degree of BBA (Bachelor in Business Administration). I have working experience of 3 years at this post and I also have 6 years experience as FSO (Filed Sales Officer) in another company. I get this job of SSO in this company (InfoTech Services) based …show more content…
Handling of product’s claims on time, solving the customer’s claims on time and good use of return and exchange policies are helpful for retaining customers. Discount offers and sending the customers weekly next letter about the company’s products and services push the customers to get back on our sales point.
10. As per my experience we can deal with unhappy customers in different ways depending on the conditions. The main thing an unhappy customer needs is to vent. To do as such, they require somebody to listen and, regardless, you are that individual. Listening persistently can defuse a circumstance, the length of the customer feels recognized in his or her complaint. Listen to them. When they are done talking, abridge what you've heard and pose any questions to facilitate clear up their complaint. Non-verbal communication can be fundamentally critical here. Keep eye contact. Stand or sit up straight. Keep your arms uncrossed. Demonstrate how intently you're paying consideration on their issue. In our sales department, we instruct our customer administration reps to dependably be on the same group as the customer. For instance, a customer needs to give back an item outside of the arrival arrangement window. Rather than saying, too bad, it's past the point where it is possible to give back the item, we instruct them to say, it would appear that this purchase is outside of the arrival window, however give me a chance to see what I can accomplish for