Case Study of CITI Group
Case Study
Citigroup
How IT Value Management is Leading CTI into the Next Millennium
Citigroup’s corporate center provides administrative support and information technology services to its global business units. Within the corporate center, Citigroup Technology Infrastructure (CTI) www.citigroup.com manages all global mainframe data centers, and most of the distributed computing for the six sectors and the Corporate Center.
Industry
Financial Services
Problem
Internal customers were concerned about the lack of transparency in cost-recovery charges.
Solution
Run IT as a value-add business.
Implement a performance measurement system based on Acorn
Profit Analyzer™ and Acorn Performance Analyzer™ to accurately assign and track costs.
The Citigroup Technology Infrastructure Division (CTI) had reached the size of a government. With 75 to 80 percent of the company’s technology infrastructure, had responsibility for providing highly reliable, secure, and cost effective services to about
60 units in the global sectors and the Corporate Center. With a budget of over $3 billion and a dedicated workforce that spans the globe, it required a tremendous level of effort to track performance. CTI’s hundreds of different information systems did not help.
Having a better understanding of the value of IT processes can drive smarter demand for IT services, better management of work, and better utilization of resources. Learn
Results
how CTI helped create a new IT framework that aligns their technology assets with
• Replaced spreadsheets with an
operational goals.
automated, easy-to-use system
• Creates monthly usage volumes and quantities/prices of products and services billable to clients
• Created ability to transfer best practice margins by comparing productivity and cost efficiencies between regions
Case Study: Citigroup
CTI, the Information Technology (IT) arm of Citigroup, used the IT Value Triangle to
Citigroup
How IT Value Management is Leading CTI into the Next Millennium
Citigroup’s corporate center provides administrative support and information technology services to its global business units. Within the corporate center, Citigroup Technology Infrastructure (CTI) www.citigroup.com manages all global mainframe data centers, and most of the distributed computing for the six sectors and the Corporate Center.
Industry
Financial Services
Problem
Internal customers were concerned about the lack of transparency in cost-recovery charges.
Solution
Run IT as a value-add business.
Implement a performance measurement system based on Acorn
Profit Analyzer™ and Acorn Performance Analyzer™ to accurately assign and track costs.
The Citigroup Technology Infrastructure Division (CTI) had reached the size of a government. With 75 to 80 percent of the company’s technology infrastructure, had responsibility for providing highly reliable, secure, and cost effective services to about
60 units in the global sectors and the Corporate Center. With a budget of over $3 billion and a dedicated workforce that spans the globe, it required a tremendous level of effort to track performance. CTI’s hundreds of different information systems did not help.
Having a better understanding of the value of IT processes can drive smarter demand for IT services, better management of work, and better utilization of resources. Learn
Results
how CTI helped create a new IT framework that aligns their technology assets with
• Replaced spreadsheets with an
operational goals.
automated, easy-to-use system
• Creates monthly usage volumes and quantities/prices of products and services billable to clients
• Created ability to transfer best practice margins by comparing productivity and cost efficiencies between regions
Case Study: Citigroup
CTI, the Information Technology (IT) arm of Citigroup, used the IT Value Triangle to