Case Study Of The Homeless Case Manager

Throughout the rating period, Marina Hakopian continued her GAIN Services Worker (GSW) assignment in the Homeless Case Management Unit of the Southwest Family CalWORKs district as a Homeless Case Manager (HCM). She was responsible for assessing the needs of homeless and at-risk of being homeless families applying for/or already receiving CalWORKs obtain and retain permanent housing through advocacy, communication and the identification and facilitation of services.

Productivity:
Ms. Hakopian fully accepted her responsibilities as a GAIN Homeless Case Manager. She demonstrated her commitment in helping homeless families secure permanent housing and achieve self-sufficiency. Throughout the rating period, Ms. Hakopian successfully managed
Hakopian displayed a comprehensive understanding of the objectives of her assignment and the procedures for meeting them. She applied her procedural and organizational knowledge of required program policies and procedures and her ability to use the appropriate program computer systems to carry out her duties.
Ms. Hakopian extensive knowledge of the GAIN Homeless Case Management Program and CalWORKs Homeless Program enable her to complete her job duties in an efficient and correct manner. In fact, she kept herself aware of new changes in program policies and guidelines and applied them accordingly. She continued to demonstrate the required job skills and technical knowledge to accomplish all job requirements at a high level. She used good judgment to resolved problems at her level before seeking supervisory guidance. However, she kept her supervisor informed of any work issues.

Communication Skills:
Ms. Hakopian expressed information and ideas both verbally and in writing, in a clear, organized, concise, and logical manner. She was able to communicate in a way that program participants could understand as she checked and confirmed their understanding of information conveyed. She followed the department’s established phone etiquette guidelines for receiving and returning phone messages. She communicated effectively with all levels of staff and the
Hakopian provided quality case management services, support and guidance to homeless families in the most efficient and effective manner. She patiently worked with families in identifying barriers and finding solutions addressing the barriers, while monitoring their progress throughout their time in the program. She determined the correct eligibility and appropriate services needed for families and facilitated access to those services. Ms. Hakopian utilized departmental and community resources to better serve participants. She consistently encouraged families to take full advantage of all available community resources and service programs leading to self-sufficiency. She thoroughly documented all case action taken in the appropriate computer systems in a timely