Case Study: State Automobile License Renewals Operation Management
Case Study State Automobile Licence Renewals Operation Management., Jay Heize., Barry Render., Tenth Edition., Pearson., p. 408 15”
Review renewal
30”
Process & record payment
60”
Check file for violation and restrictions
40”
Conduct eye test
20”
Fotorgraph applicant
30”
Issue temporary licence
application
1. What is the maximum number of application per hour that can be handled by the present configuration of the process Average Number time to applications Step Activity per hour perform (seconds) 1 Review renewal application 15 240 for correctness 2 Process and record payment 30 120 3 Check file for violations and 60 60 restrictions 4 Conduct eye test 40 90 5 Photograph applicant 20 180 6 Issue temporary licence 30 120 The maximum number of application per hour by the present configuration of the process are 60 applicantions 2. How many applications can be processed per hour if a second clerk is added to check for violations? Number Average applications per time to hour if the second Step Activity perform clerk is added for (seconds) step 3 1 Review renewal application 15 240 for correctness 2 Process and record payment 30 120 3 Check file for violations and 60 120 restrictions 4 Conduct eye test 40 90 5 Photograph applicant 20 180 6 Issue temporary licence 30 120 The maximum number of application per hour if the second clerk is added to check for violation are 90 applicantions although the number applications produced of the third step will increase from 60 to 120 application per hour
3. If the second clerk could be added any where you choose (and not necessarily to check for violations as in question 2) what is the maximum number of applications the process can handle ? What is the new configuration Average time to Step perform (seconds) 1 15 2 30 3 60 4 40 5 20 6 30 Max. app per hour Number of application produced/ hour/operator 240 120 60 90 180 120 60 Number of applications produced per hour if the second operator is added to
Review renewal
30”
Process & record payment
60”
Check file for violation and restrictions
40”
Conduct eye test
20”
Fotorgraph applicant
30”
Issue temporary licence
application
1. What is the maximum number of application per hour that can be handled by the present configuration of the process Average Number time to applications Step Activity per hour perform (seconds) 1 Review renewal application 15 240 for correctness 2 Process and record payment 30 120 3 Check file for violations and 60 60 restrictions 4 Conduct eye test 40 90 5 Photograph applicant 20 180 6 Issue temporary licence 30 120 The maximum number of application per hour by the present configuration of the process are 60 applicantions 2. How many applications can be processed per hour if a second clerk is added to check for violations? Number Average applications per time to hour if the second Step Activity perform clerk is added for (seconds) step 3 1 Review renewal application 15 240 for correctness 2 Process and record payment 30 120 3 Check file for violations and 60 120 restrictions 4 Conduct eye test 40 90 5 Photograph applicant 20 180 6 Issue temporary licence 30 120 The maximum number of application per hour if the second clerk is added to check for violation are 90 applicantions although the number applications produced of the third step will increase from 60 to 120 application per hour
3. If the second clerk could be added any where you choose (and not necessarily to check for violations as in question 2) what is the maximum number of applications the process can handle ? What is the new configuration Average time to Step perform (seconds) 1 15 2 30 3 60 4 40 5 20 6 30 Max. app per hour Number of application produced/ hour/operator 240 120 60 90 180 120 60 Number of applications produced per hour if the second operator is added to