Catering And Hospitality Food And Drink Unit
Case Study
Catering and Hospitality Level 2:
Food and Drink Service NVQ2
Unit Case Study for Catering and Hospitality Level 2
Food and Drink Service NVQ 2
Lancaster and Morecambe College
Author: Candice Satchwell
Overview of the Course for which the unit forms a part
The NVQ2 is delivered within the context of the Diploma in Hospitality. Until three years ago this course had been called a Chef’s Diploma, but this did not reflect the wider context of the Hospitality Trade, so it was repackaged to allow more flexibility, such as including elements related to ‘front of house’.
The Diploma runs over a period of two years and it is made up of a variety of units – students take 3 units in their first year and 4 units in their second year. The qualification incorporates:
ABC Certificate in Hospitality and Catering Skills (Restaurant Units)
NVQ Level 1 Food Prep and Service (Restaurant Units)
NVQ Level 2 Food and Drink Service
NVQ Level 2 Bar Service
NVQ Level 3 Hospitality Supervision
The NVQ Level 2 Food and Drink Service comprises four compulsory units:
Maintain a save and secure working environment*
Create and maintain effective working relationships*
Customer care skills*
Prepare and clear areas for table service*
And three units from the following:
Maintain and deal with payments
Provide a table service*
Prepare and serve bottled wines
Provide a carvery/buffet service
Provide a silver service*
Provide a table drink service*
Provide and maintain a counter/takeaway service
Prepare and serve hot drinks
* Units usually taken by students at LMC
Overview of the unit
Sarah chose the NVQ2 as the unit to research, but during the sessions she taught, students might be completing level 1, level 2, or level 3 qualifications, and covering a variety of different units. However, for the research, she focused on the log books being completed by Level 2 students. Within the NVQ 2 there are a number of different units (listed above), but these
Catering and Hospitality Level 2:
Food and Drink Service NVQ2
Unit Case Study for Catering and Hospitality Level 2
Food and Drink Service NVQ 2
Lancaster and Morecambe College
Author: Candice Satchwell
Overview of the Course for which the unit forms a part
The NVQ2 is delivered within the context of the Diploma in Hospitality. Until three years ago this course had been called a Chef’s Diploma, but this did not reflect the wider context of the Hospitality Trade, so it was repackaged to allow more flexibility, such as including elements related to ‘front of house’.
The Diploma runs over a period of two years and it is made up of a variety of units – students take 3 units in their first year and 4 units in their second year. The qualification incorporates:
ABC Certificate in Hospitality and Catering Skills (Restaurant Units)
NVQ Level 1 Food Prep and Service (Restaurant Units)
NVQ Level 2 Food and Drink Service
NVQ Level 2 Bar Service
NVQ Level 3 Hospitality Supervision
The NVQ Level 2 Food and Drink Service comprises four compulsory units:
Maintain a save and secure working environment*
Create and maintain effective working relationships*
Customer care skills*
Prepare and clear areas for table service*
And three units from the following:
Maintain and deal with payments
Provide a table service*
Prepare and serve bottled wines
Provide a carvery/buffet service
Provide a silver service*
Provide a table drink service*
Provide and maintain a counter/takeaway service
Prepare and serve hot drinks
* Units usually taken by students at LMC
Overview of the unit
Sarah chose the NVQ2 as the unit to research, but during the sessions she taught, students might be completing level 1, level 2, or level 3 qualifications, and covering a variety of different units. However, for the research, she focused on the log books being completed by Level 2 students. Within the NVQ 2 there are a number of different units (listed above), but these