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Causes Of Subscription Withdrawal

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Causes Of Subscription Withdrawal
This is in reference to a report received from Escalation agent, Carlo Miguel Garcia, on April 25, 2017 about a Subscription renewal not being cancelled when there was a clear request via email ZD #3342089. UID 205397513 shows no cancellation command on the account which caused it to automatically renew on April 16, 2017 despite confirming that Subscription has been cancelled successfully and would no longer renew on his response to customer’s email last November 01, 2016.
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