Chronology
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Geographical Location
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Organization
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Background
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dr bo ok
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Title of Position
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Introduction
I had worked as vascular support engineer to support the cardio vascular imaging systems in the region assigned to me. I had taken the responsibility to manage the overall service delivery and ensure the customer satisfaction to the optimum level. I provided expert phone and/or onsite technical support to field service and customers to minimize equipment downtime while improving customer satisfaction. P.E.2.1
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I had taken additional responsibility to connect and configure all the imaging systems to the remote online centre through broad band and virtual private network connectivity. Since I was the technical support for the region, I had the responsibility to take care of the difficult technical issues which could not be solved by the field service engineers. I had taken initiative to perform the power and grounding audit for the southern region of India. I had been responsible to build the technical support team. i had reported on solid line to the regional service manager and dotted line to all India service manager. P.E.2.2
w w I had been assigned to handle and solve the frequent failure in mobile cardiac catheterization imaging system in one of our important end user site. This system had multiple breakdown and image quality issues. I had to solve the issue and bring back the customer confidence level in our equipment quality and service delivery. I had taken it as a challenge and started the work at the site. P.E.2.3
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Personal Workplace Activity:
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Prior to start the service work , i had gone through the service log books and the