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Central Institute Of Classical TamilANNUAL MAINTENANCE

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Central Institute Of Classical TamilANNUAL MAINTENANCE
Central Institute of Classical Tamil

ANNUAL MAINTENANCE CONTRACT
TERMS & CONDITIONS
Sub: Annual Maintenance Contract of Servers, PCs, Laptop,
Printers, Scanner, DVD Combo Drives
Sealed quotations are invited from firms (on official letterheads) duly filled in Annexure- I & II for award of Annual Maintenance Contract (AMC) of Servers, Desktop-PCs, Printers, Scanner, DVD Combs etc., listed in Annexure- III. The firms who fulfill the following eligibility conditions should only apply.
1. The firm should at least be ‘Private Limited’ (if not ‘Public Limited’) and should be in existence for over 5 years in the trade of maintenance of Servers, Desktop-PCs, Printers, Scanner, DVD Combos etc., and should be having a turnover of at least Rupees 20 lakhs per annum exclusively in said maintenance trade only. Proprietary firms/Partnership firms will not be eligible.
2. The firm must have previous experience in maintaining hardware & software and network systems in offices and organizations of the Central Government and preferably also in Public Sector
Undertakings of the Government of India (certificates from at least five such offices / organizations
– where the firm is presently holding AMC – indicating ‘satisfactory performance / service providing by the firm have to be furnished along with proof of holding AMC in that office / organization as on date. The certificate should indicate the brands of equipments (name of manufacturer or equipments) maintained by the firm holding AMC in that office/organization. This Institute would be free to verify such certificates from the concerned office/organization, if necessary.
3. The firm must have expertise in preventive on-site maintenance and repair of servers, standalone computers, laser and inkjet printers, scanners, laptops, projectors, associated peripherals, network components and other hardware parts and accessories.
4. The firm also must have expertise in LAN trouble shooting.
5. The firm must be a ‘registered’ firm and

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