Certified Business Analysis Study Guide
CBAP /CCBA
Study Guide
®
TM
Certified Business Analysis
CBAP /CCBA
Study Guide
®
TM
Certified Business Analysis
Susan Weese Terri Wagner
Acquisitions Editor: Jeff Kellum Development Editor: Mary Ellen Schutz Technical Editors: John A. Estrella and James Haner Production Editors: Dassi Zeidel and Nicholas Moran Copy Editor: Kathy Grider-Carlyle Editorial Manager: Pete Gaughan Production Manager: Tim Tate Vice President and Executive Group Publisher: Richard Swadley Vice President and Publisher: Neil Edde Media Project Manager 1: Laura Moss-Hollister Media Associate Producer: Josh Frank Media Quality Assurance: Shawn Patrick Book Designer: Judy Fung Proofreader: Publication Services, Inc. Indexer: Jack Lewis Project Coordinator, Cover: Katie Crocker Cover Designer: Elizabeth Brooks Copyright © 2011 by Wiley Publishing, Inc., Indianapolis, Indiana Published simultaneously in Canada ISBN: 978-0-470-93290-2 ISBN: 978-1-118-08445-8 (ebk.) ISBN: 978-1-118-08447-2 (ebk.) ISBN: 978-1-118-08446-5 (ebk.) No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at http://www.wiley .com/go/permissions. Limit of Liability/Disclaimer of Warranty: The publisher and the author make no representations or warranties with respect to the accuracy or completeness of the contents of this work and
Study Guide
®
TM
Certified Business Analysis
CBAP /CCBA
Study Guide
®
TM
Certified Business Analysis
Susan Weese Terri Wagner
Acquisitions Editor: Jeff Kellum Development Editor: Mary Ellen Schutz Technical Editors: John A. Estrella and James Haner Production Editors: Dassi Zeidel and Nicholas Moran Copy Editor: Kathy Grider-Carlyle Editorial Manager: Pete Gaughan Production Manager: Tim Tate Vice President and Executive Group Publisher: Richard Swadley Vice President and Publisher: Neil Edde Media Project Manager 1: Laura Moss-Hollister Media Associate Producer: Josh Frank Media Quality Assurance: Shawn Patrick Book Designer: Judy Fung Proofreader: Publication Services, Inc. Indexer: Jack Lewis Project Coordinator, Cover: Katie Crocker Cover Designer: Elizabeth Brooks Copyright © 2011 by Wiley Publishing, Inc., Indianapolis, Indiana Published simultaneously in Canada ISBN: 978-0-470-93290-2 ISBN: 978-1-118-08445-8 (ebk.) ISBN: 978-1-118-08447-2 (ebk.) ISBN: 978-1-118-08446-5 (ebk.) No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at http://www.wiley .com/go/permissions. Limit of Liability/Disclaimer of Warranty: The publisher and the author make no representations or warranties with respect to the accuracy or completeness of the contents of this work and