Challenges Faced by Women – Bpo Sector
CHALLENGES FACED BY WOMEN – BPO SECTOR
In addition to many challenges organizations face in abandoning traditional approaches to managing people as part of adopting an investment perspective to HR, there are a number of critical trends affecting the employment relationships that further affect how organizations need to manage their employees. Some of the trends pertain to changes in external environment in the organization and others pertain to ways in which organization respond to such changes internally. Three major internal challenges faced by organizations are: technological changes, diversity of the work-force and increase in the number of women in organizations.
There is a noticeable trend in today’s work-force, whereby more women are earning team-leader and managerial positions in businesses. It is estimated that within the next few months women will cross the 50 percent threshold in workforce universally. Women already make up for majority of the university graduates in OECD countries and the majority of the professional workers in several rich countries. Women run many of the worlds’ great companies from PepsiCo in USA to Areva in France.
Women’s economic empowerment is arguably the biggest social change of our times. Just a generation ago, women were largely confined to repetitive, menial jobs. Employment has enabled many women to gain control over their own lives. However, the representation of women is not equally distributed in various sectors. Only 2 percent of the bosses of America’s largest companies are women and less than 4 percent are represented as board members.
The situation is similar in India also. There is a concentration of women workforce in certain organizational sectors like banking, insurance, health, education and IT-BPO sectors. It is needless to say that the unorganized sector is dominated by women. Whatever be the background or the sector, challenges exist for women to combat, that may limit their chances of earning
In addition to many challenges organizations face in abandoning traditional approaches to managing people as part of adopting an investment perspective to HR, there are a number of critical trends affecting the employment relationships that further affect how organizations need to manage their employees. Some of the trends pertain to changes in external environment in the organization and others pertain to ways in which organization respond to such changes internally. Three major internal challenges faced by organizations are: technological changes, diversity of the work-force and increase in the number of women in organizations.
There is a noticeable trend in today’s work-force, whereby more women are earning team-leader and managerial positions in businesses. It is estimated that within the next few months women will cross the 50 percent threshold in workforce universally. Women already make up for majority of the university graduates in OECD countries and the majority of the professional workers in several rich countries. Women run many of the worlds’ great companies from PepsiCo in USA to Areva in France.
Women’s economic empowerment is arguably the biggest social change of our times. Just a generation ago, women were largely confined to repetitive, menial jobs. Employment has enabled many women to gain control over their own lives. However, the representation of women is not equally distributed in various sectors. Only 2 percent of the bosses of America’s largest companies are women and less than 4 percent are represented as board members.
The situation is similar in India also. There is a concentration of women workforce in certain organizational sectors like banking, insurance, health, education and IT-BPO sectors. It is needless to say that the unorganized sector is dominated by women. Whatever be the background or the sector, challenges exist for women to combat, that may limit their chances of earning
References: 1. Ellen Ernst, Kossak, Richard N. Block (2000) – Managing Human Resources in the 21st century – From core concepts to Strategic choice – Thomas learning 2 3. In focus – Gender Inclusivity and Diversity in the Indian IT-BPO Industry – Newsline November (2008). 10. Pugh SD (2001) – Service with a smile: Emotional contagion in the service encounter. Academy of Management Journal – 44, 1018-1027 11 12. Maslach C (1982) – Burnout: The cost of caring Englewood cliffs, NJ: Prentice Hall 13