Change Management and Communication Plan

Change Management and Communication Plan

MGT 311
October 2012

Change Management Plan

Project Name: Project Customer Number One

Customer Management System Improvement, Phase II

Prepared By: Team
Title: Customer Management System Improvement
Version No: 1.0
Document Change Control

The following is the document control for revisions to this document.

|Version Number |Date of Issue |Author(s) |Brief Description of Change |
|1.0 |10/24/12 |Team |Initial plan |
| | | | |
| | | | |

Definition

The following are definitions of terms, abbreviations and acronyms used in this document.

|Term |Definition |
|CRM |Customer Relationship Management |
|ICT |Information and Communications Technology |
|TQM |Total Quality Management |

Table Of Contents

1. Project constraints 2

2. Change management guidelines and purview. 2

3. Estimate of change 2

4. Roles and responsibilities 3

5. The change management TIMELINE 3

6. COMMUNICATIONS PLAN 4

1. Project constraints

We acknowledge the following project constraints:

Although Riordan does not

References: Robbins, S. P., & Judge, T. A. (2011). Organizational Behavior (14th ed.). Retrieved from The University of Phoenix eBook Collection database. Project Management Advisor. (2007). Retrieved from http://www.pma.doit.wisc.edu/